About this role
Description
and executives experience Elastic at its best. Flawless audio-visual delivery is non-negotiable. This role owns EBC technology end-to-end, from daily readiness checks to live event support.
Key EBC & A/V responsibilities include
Operate and manage all EBC A/V systems including video-conferencing (Zoom Rooms, Cisco Webex), large-format displays, digital signage, and room control systems (Crestron/Extron/QSC)
Conduct daily pre-briefing readiness checks verify all displays, cameras, microphones, room controls, and network connectivity are fully operational before every EBC session
Provide white-glove, on-site A/V support for executive briefings, customer demonstrations, VIP events, all-hands meetings, and board-level presentations
Manage room scheduling and A/V configuration in coordination with EBC programme managers and sales leadership to ensure seamless briefing experiences
Troubleshoot and resolve A/V faults rapidly under pressure, with zero tolerance for downtime during live executive sessions
Maintain, configure, and upgrade A/V hardware including projectors, PTZ cameras, wireless microphone systems, digital mixers, and HDMI/AV-over-IP distribution
Integrate A/V systems with collaboration platforms (Zoom, Teams, Webex) and ensure remote participants receive broadcast-quality audio and video
Produce and support hybrid events managing both in-room and remote audiences simultaneously with professional-grade A/V quality
Maintain A/V equipment inventory, firmware update schedules, and service records; liaise with external A/V vendors for maintenance and upgrades
Train staff and presenters on correct use of room technology, ensuring everyone can operate systems confidently and independently
Develop and maintain A/V runbooks, room setup guides, and troubleshooting playbooks for all EBC spaces
Evaluate and recommend new EBC and A/V technologies to continuously improve the briefing experience
What You Will Be Doing
EBC & Audio-Visual Support
Provide comprehensive A/V support for EBC briefings, executive events, and all-hands sessions serving as the primary technical owner for all EBC presentation technology
Execute pre-event setup, live technical support, and post-event breakdown for all briefings held in EBC spaces
Manage A/V infrastructure across conference rooms and EBC suites, including room control systems, videoconferencing endpoints, and display technology
Collaborate with marketing, sales, and facilities teams to ensure EBC spaces always reflect Elastic's premium brand standard
General IT Support
Deliver the highest level of customer service in a distributed environment with a focus on helping people resolve issues as the first point of contact
Update, maintain, and dispatch tickets routed to our ticketing system
Onboard new employees from setting up accounts, equipment procurement, and equipment hand-off
Installation, configuration, and maintenance of laptops, network devices, printers, VoIP phone system, and other office equipment
Track hardware and software inventory
Continuous review of business and IT processes, technologies, and deployments and make recommendations for improvements
What You Bring Along
Superb communication, documentation, and customer service skills
2+ years of experience providing IT support in a corporate environment, with troubleshooting of Mac OS platforms and Windows operating systems
Ability to work independently or collaboratively
Experience in cloud-hosted solutions (G-Suite, OKTA, Netsuite, Salesforce)
Experience working with Cisco, Meraki, HP, and other network solutions
Basic knowledge of routers, switches, firewalls, wireless access points, and ISP
Understanding of network protocols (TCP/IP, addressing, DNS)
Familiarity with device management systems (JAMF, Meraki)
Familiarity with IT compliance and change management concepts is a plus
Travel when needed to support remote offices (less than 5% of the time)
Must be able to lift up to 50 pounds
Skills
Support, Troubleshooting, Customer service
Top Skills Details
Support,Troubleshooting,Customer service
Additional Skills & Qualifications
NA
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of San Francisco, CA.
Pay and BenefitsThe pay range for this position is $40.00 - $50.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Oct 28, 2026.
Workplace TypeThis is a fully onsite position in San Francisco,CA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.