About this role
Key Responsibilities
- Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
- Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
- Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
- Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
- Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
- Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
- Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
- Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.