About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Consistently follow up with doctors' offices to obtain signed orders for all patients using Medicaid and Medicare. Maintain professional and persistent communication with healthcare providers to ensure timely return of completed forms. Document communication logs, track pending orders, and manage updates in internal spreadsheets. Collaborate with internal teams to ensure order completion aligns with service timelines and compliance requirements.
Requirements
Must have at least 6 months of BPO experience in a Voice accountUS Healthcare Insurance experience is an advantage.Excellent verbal and written English skillsOrganized and keen to detailsWilling to work in Shaw Blvd, MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives