About this role
- As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center.
- Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
- Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
- Research and answer requests for information from internal customers or other Service Centers.
- Call and schedule delivery appointments.
- Assist drivers with pick-up or delivery problems.
- Calculate hours worked and Linehaul miles.
- Compile driver hours of service and complete driver log summaries.
- Assist with generating manifests and closing loads.
- Enter closed, dispatched, and arrived loads into the computer.
- Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
- Make follow-up calls to customers as requested.
- Maintain the sales appointment schedule and maintain a list of sales leads.
- Key pay data into the payroll system.
- Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
- Coordinate new hire orientation.
- Assist with Service Center training efforts by scheduling classes or ordering supplies.
- For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications.
- We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.
- Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)
- Work Shift
- First Shift
- http://www.youtube.com/watch?v=xZc1A8aeshc