About this role
- As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center.
- Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
- Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing.
- Perform pick-up of bills in routing office and delivers to various locations on the dock.
- Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick.
- Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers.
- Assign drivers a number and assign appropriate place to unhook trailer.
- Direct visitors and truckers to various parts of the building or premises.
- Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits.
- Provide daily phone coverage for the Service Center by operating a switchboard console.
- Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.
- For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications.
We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.
Pay: $17.85-$22.51 Per Hour (pay may vary based on location and experience)
Work Shift
Third Shift
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