About this role
Location: Zambia
About the role
- The Solar Inverter Installer will work with Inverter Sales Reps to turn accurate load assessments into suitable customer solutions, completed sales, and safe, timely installations.
- Customer load assessments and prospect development Complete the assigned weekly and monthly customer load assessment targets using Sun King’s approved tools and forms.
- Assess appliance loads, daily usage, peak demand, starting loads, required backup time and the suitability of the customer’s site.
- Record customer details, assessment findings, recommended system and next steps accurately in the designated tracker or platform.
- Convert assessments into qualified prospects by confirming technical suitability, customer interest and willingness to proceed; coordinate quotations and follow-up with the Inverter Sales Reps.
- Explain approved product capabilities, pricing and payment options accurately and help prospects through the sales process.
- Installation and customer handover Carry out site surveys and prepare material requirements or a bill of quantities where required; obtain technical approval before installation.
- Install panels, inverters, batteries, mounting systems, wiring, earthing and protection devices according to approved designs and Sun King procedures.
- Complete assigned installations within the set turnaround time and appointment schedule; escalate material shortages, site issues or other delays promptly.
- Test and commission the system, demonstrate operation and basic care, and explain how the customer can obtain help.
- Submit installation checklists, test results, photographs, serial numbers and customer handover confirmation; with installation audits and resolve workmanship issues.
- AHQ coordination and work availability Attend scheduled Inverter teams strategic meetings to review the customer pipeline, assessment targets, conversion performance, installation demand and service issues.
- Coordinate field activity with the Inverter sales Representative in their region, including customer appointments and installation planning.
- Remain reachable and available for assessments, installations and approved service assignments when called upon within the availability and service area.
- Acknowledge assignments promptly, confirm availability and inform the manager early of any scheduling conflict.
- Attend required product training and technical refresher sessions; use appropriate protective equipment and safe working practices.
- Protect customer information, care for assigned equipment and materials, and maintain accurate records of work completed