Senior Software Engineer @ Sabio Group

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Senior Software Engineer to join out team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

• Role Purpose The Senior Software Engineer - Sabio Applications will take technical ownership of the development and ongoing evolution of a Sabio application that integrates with Genesys Cloud for administration.
• This is a hands-on engineering role with clear accountability for turning the agreed product roadmap into reliable, supportable software.
• You will work closely with the Genesys team to design and deliver new features, improve application performance and roll out new versions to existing customers.
• You will own development quality across the application, make practical engineering decisions and ensure releases can be deployed and operated safely in customer environments.
• Why Join Us Own and shape a customer-facing Sabio application rather than working only on isolated project tasks.
• Work directly with Genesys Cloud integrations and modern full-stack technologies.
• Combine roadmap delivery, hands-on engineering and product improvement in a role with visible technical ownership.
• Work within Sabio's AI Practice and wider contact centre engineering community.
• Own the day-to-day technical development of the Sabio application and deliver features against the agreed product roadmap.
• Design, build, test and maintain full-stack application features across the user interface, backend services and integration layers.
• Work closely with the Genesys team to define and deliver features that integrate with Genesys Cloud administration capabilities.
• Take features from technical design through implementation, automated testing, release and post-release support.
• Improve application performance, reliability, maintainability and operational visibility as the product evolves.
• Plan and deliver new application versions to existing customers, considering compatibility, deployment risk and service continuity.
• Diagnose and resolve complex issues across the UI, backend, real-time communications, message processing, cache and AWS infrastructure.
• Maintain appropriate automated test coverage using Playwright and Jest, supported by peer review and disciplined source control.
• Provide clear estimates for development work and identify technical risks, dependencies and blockers early.
• Maintain technical documentation and contribute to engineering standards and reusable development patterns.
• Work with product, delivery and customer-facing teams to translate roadmap requirements into practical, supportable technical solutions.