About this role
Sabio is a Global company and the leading independent Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. Sabio is a global technology and services company helping organisations improve customer experience and business performance through AI, automation and contact centre solutions. We combine technology expertise with an understanding of our customers’ business challenges to design and deliver solutions that create measurable value. We are currently looking for a passionate and enthusiastic Solutions Specialist a curious, proactive and commercially minded Presales Solutions Consultant to join our Presales team in Spain. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. You will work with customers to understand their objectives and shape proposals that connect AI, automation and customer experience technologies with business outcomes. Working alongside sales colleagues and technical specialists, you will help customers understand the value of our recommendations and make informed decisions. We welcome candidates from different IT presales backgrounds. Strong consultative skills, clear communication and the motivation to learn are central to this role. Previous experience in AI or contact centre technologies is valuable but not essential. We value collaboration, curiosity, ownership and openness to feedback. You will be expected to actively develop your knowledge of Sabio’s solutions and learn how to apply them to customer needs. Identify and offer technical solutions according to the customer's needs supporting the commercial department. Lead consultative discovery conversations to understand customers’ business objectives, operational challenges, current processes and solution requirements. Analyse RFPs and tender documents, identify requirements and information gaps, and coordinate contributions to build complete, well-structured responses. Elaborate competitive offers and adequate them to the client's needs. Develop proposals that explain how Sabio’s AI, automation and customer experience solutions address customer needs, clearly documenting scope, assumptions, dependencies and expected benefits. Prepare presentations and demonstrations to explain customers the services offered. Prepare and deliver customer presentations, workshops and demonstrations, adapting the message to technical and business audiences. Present and defend recommendations, respond to objections and explain relevant trade-offs. Ensure communication between the client and Sabio, in order to be able to evaluate the solutions offered and whether they meet the client's expectations. Collaborate with sales, product, technical and delivery teams to validate solution feasibility, estimates and scope, and align customer expectations. Contribute to business cases by identifying expected benefits, documenting assumptions and helping define measurable success criteria with sales and technical specialists. Evaluate and analyse similar solutions from competitors to establish strengths and weaknesses. Assess competing approaches and explain Sabio’s differentiation in relation to the customer’s objectives. Participate in corporate and marketing events, including webinars, conferences and customer sessions, working with marketing to present Sabio’s solutions and their business value. Study, analyse and maintain an up-to-date knowledge of the CX technologies distributed by Sabio. Continuously develop knowledge of Sabio’s portfolio, particularly AI and automation solutions, learning how to connect their capabilities with customer needs and business outcomes.