Legal and Compliance Officer @ Frontline

Contract: Full time, permanent Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension Location: Hybrid- 2 days per week in London Office Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Tuesday 10 November at 9am.

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers. We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.

The Legal and Compliance Officer plays a key role in supporting Frontline to meet its legal and regulatory obligations, with a particular focus on complaints management and data protection. Working closely with the Legal and Compliance Manager, you will oversee the day-to-day coordination and management of formal complaints, ensuring they are handled fairly, consistently and in accordance with organisational policies and relevant legislation. You will also lead on the day-to-day management of data protection activities, providing practical advice and guidance to colleagues and supporting good information governance across the organisation. This is a varied role offering the opportunity to work with colleagues across Frontline, exercise sound judgement and contribute to improvements in how we manage risk, resolve issues and meet our legal and regulatory responsibilities.

• Complaints management Act as the first point of contact for formal complaints from participants, partners and the general public, ensuring complaints are recorded, acknowledged and managed in accordance with organisational policies and relevant legislation.
• Coordinate the complaints process from end-to-end ensuring formal complaints are managed fairly and in line with agreed timescales.
• Liaise with complainants and other relevant stakeholders including local authority partners and higher education institution partners, commissioning investigators and decision makers where appropriate.
• Assess complaints to identify appropriate next steps, potential risks and matters requiring escalation or specialist advice.
• Monitor and report on complaints trends, identifying lessons learned and recommending improvements to organisational policies, processes and practices.
• Compliance – Policy & Data Protection legislation Lead on the day-to-day coordination of data protection activities, providing GDPR advice and guidance to internal stakeholders and ensuring good practice across the organisation.
• Ensure relevant standards are upheld, including mapping data processing activities across the organisation.
• Advise and support teams in identifying and managing data protection risks and personal breaches.
• Process subject access requests in accordance with UKGDPR and Data Protection Act 2018.
• Maintain a register of policies and ensure adherence to review/ renewal dates Legal support Review and support the drafting and negotiation of routine contracts, identifying potential risks and escalating more complex matters where appropriate.
• Support the Legal and Compliance Manager in providing timely advice on a range of legal matters.
• Commission legal advice on complex matters where required Organisational administration Update external registrations.
• Ensure that Frontline’s trademarks and copyright registrations are updated.
• Update changes to directorship on Companies House and Charity Commission.