About this role
Contract: Full time, permanent. We would consider 30 hours/4 days a week for the right candidate.
Salary: £45,288.27 (£48,863.65 inclusive of London office allowance) plus competitive pension Location: Hybrid - 2 days per week in London Office Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense. Please note this ad will close on Tuesday 10 November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers. We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio. As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
- Salesforce Administrator plays a key role in supporting and developing Frontline’s highly customised Salesforce instance and associated integrations.
- You will be overseeing the configuration, maintenance, development and improvements, ensuring colleagues have a reliable, accessible and user-friendly experience.
- Working within the existing Salesforce team, the postholder will collaborate with programme, partnerships, fundraising and delivery teams to translate business requirements into effective Salesforce solutions, including automated workflows, Flows, reports and dashboards, data models, and user-facing tools.
- Hands on configuration of new and existing admin features including user management, security, custom objects, page layouts, validations, approval processes, flows.
- Work with the Salesforce team to provide support for other systems as required by the needs of the organisation, e.g. FormAssembly, Marketing Cloud, API integrations, DocuSign.
- Provide ongoing technical support to Frontline’s 100+ Salesforce users via prompt and complete resolution to challenges faced by staff.
- Create and maintain reports and dashboards, lightning email templates as well as internal technical and user-facing documentation.
- Partner with internal stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve changing organisational needs.
- Seek out ways to utilise Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace by keeping up to date with Salesforce and other software releases, features and best practices.