About this role
Job Description
As a Roving Store Worker at the Exchange, it is a dynamic, multi-faceted role where you will support both the retail and quick-service food sections of our facility. In this fast-paced position, you will create a welcoming shopping environment by greeting guests, operating checkout registers, and promoting store programs like the Military Star card. You will also keep the facility running smoothly by prepping simple food items, restocking shelves, managing inventory records, and maintaining high standards of cleanliness.
We offer the following benefits for this position
- Paid Vacation & Sick Leave
- Medical & Dental insurance
- Basic Associate Life, Personal Accident & Long-Term Care Insurance
- Flexible Spending Accounts
- 401K
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Paid Parental Leave
- Employee Assistance Program (EAP)
*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
So, what can you expect as a Roving store worker Associate at the Exchange?
- Operates ovens, roller grills, or similar kitchen equipment in environments where set procedures are followed and no cooking skills are required.
- Heats, assembles, or otherwise prepares food items to support heat and eat and quick service restaurants (QSR). Ensures all condiments or complimentary foods are available during service times. May include stocking of grab-and-go or quick heat items. Maintains required sanitation and cleanliness of food preparation and service areas as well as all equipment utilized.
- Stocks food, beverage, or retail supplies prior to service periods and replenishes items throughout the shift. Assists in maintaining accurate and up to date retail shelf labels.
- Operates a cash register or other point of sale equipment; rings sales, makes changes, and processes cash, credit card, and check transactions. May enter new accounts, process refunds, and perform other transactional functions as directed.
- Provides a high level of customer satisfaction, builds trust and creates a welcoming environment to support a personalized customer experience. Resolves customer issues at the lowest possible level
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
- Able to learn and adapt to current technological needs
- Able to think quickly on the spot to answer customer questions
- Able to lift 20 pounds
Additional Qualifications/Requirements
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Job Qualifications
Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-month for 9-month basis.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Transports merchandise from stockroom to sales floor and replenishes stock in a neat, presentable manner following instructions.
Conducts periodic stock counts; reports out of stock, slow moving, defective or damaged merchandise to management. Performs random price verifications and initiates corrective actions as instructed.
Maintains required documentation including returned inventory logs, daily cash reports, and other related records. Operates a cash register or other point of sale equipment; rings sales, makes change, and processes cash, credit card, and check transactions.
Provides a high level of customer satisfaction through consistent, excellent service. Greets each customer upon contact and/or line of sight, actively listens to needs, and provides solutions to enhance satisfaction and loyalty. Builds trust and creates a welcoming environment to support a personalized customer experience. Resolves customer issues at the lowest possible level and communicates obstacles to management.
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.