About this role
Job description
Applications / Technology
- Control-M Enterprise Manager/Client components.
- Control-M Server environments for Production and Development.
- Control-M Agents and associated job execution infrastructure.
- Control-M File Watcher and Managed File Transfer (MFT).
- ServiceNow for incident, request and change management.
- Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting.
Control-M Operations & Support Analyst (L1/L2/L3)
- Provide shift-based Control-M monitoring and operational support, including job execution, alerts, late starts, failures and batch completion monitoring.
- Perform L1/L2/L3 troubleshooting, job restart/recovery, log analysis and resolution in accordance with approved SOPs and runbooks.
- Perform Control-M operational administration, including agent monitoring, configuration support, Control-M product patching and environment health checks.
- Investigate incidents, analyze root causes, create/update ServiceNow tickets and coordinate escalation with application, database, infrastructure and network teams.
- Support production incidents, communicate status, impact, recovery actions and next steps to stakeholders.
- Execute approved changes and scheduling updates and validate successful job execution following recovery or change implementation.
- Support daily execution and forecast reporting and identify recurring operational issues.
- Recommend practical improvements to monitoring, recovery procedures, alert reduction and batch stability.
Scheduling, Job & Calendar Support
- Create/modify Control-M jobs, schedules, calendars, dependencies & related configurations based on approved requests
- Disable, decommission or otherwise modify jobs/calendars as authorized by CalOptima.
- Analyze job dependencies, scheduling constraints and upstream/downstream impacts before implementing changes.
- Validate changes in appropriate non-production environment, following CalOptima change/release management procedures for Production implementation.
- Provide 8 x 5 scheduling/job/calendar support during standard U.S. business hours for approved requests.
- Include up to 40 new/incremental job creation or modification requests and up to 40 expedited changes per month; BAU fixes have no stated monthly cap, subject to scope and dependencies.