About this role
Red Recruitment is recruiting a Customer Service Advisor to join our client in Glasgow, providing excellent customer service within the banking sector.
You'll handle inbound calls, support customers with queries across a range of banking products and services, and help resolve issues efficiently. This is a fantastic opportunity for someone who enjoys helping people and wants to develop their career within a supportive contact centre team.
Benefits and Package for a Customer Service Advisor
- Salary: £13.45 per hour
- Hours: 37.5 hours per week, shifts between 8am-8pm, Monday-Sunday, including weekends and bank holidays
- Contract Type: Permanent, full-time
- Location: Glasgow
- Full training and ongoing support
- Career development and progression opportunities
- Generous holiday entitlement, increasing with length of service
- Pension, healthcare and wellbeing benefits
- Supportive and inclusive team environment
Key Responsibilities of a Customer Service Advisor
- Handling inbound customer calls, providing guidance and support across banking products and services
- Building positive relationships with customers through clear communication and a helpful approach
- Listening carefully to identify customer needs and providing tailored solutions
- Taking ownership of customer queries and resolving issues accurately and efficiently
- Using multiple systems and digital tools to manage customer interactions and administrative tasks
- Maintaining up-to-date knowledge of products and services to provide accurate information
- Working towards performance and customer satisfaction targets, applying coaching and feedback to improve
Key Skills and Experience of a Customer Service Advisor:
- A passion for delivering excellent customer service
- Strong communication and listening skills, with an empathetic approach
- Resilience and the ability to work effectively in a fast-paced environment
- Good problem-solving skills and attention to detail
- Confidence using different software applications and digital tools
- A flexible approach to teamwork and changing priorities
- Availability to work the required shifts, including weekends and bank holidays
- A willingness to learn and develop your skills
If you are interested in this position and have the relevant skills, please apply now!
Red Recruitment (Agency).