About this role
We are recruiting for a Admin Coordinator to join a growing organisation in Catterick, North Yorkshire. This varied role combines client relationship management and administration. You will manage a portfolio of clients, understand their training requirements and coordinate high-quality training solutions.
Working closely with clients, trainers and awarding organisations, you will ensure training is delivered efficiently while identifying opportunities to improve services and support business growth.
Key Responsibilities
- Manage allocated client accounts, acting as the main point of contact for training enquiries and ongoing support
- Build and maintain relationships with clients, instructors, assessors, awarding organisations and other stakeholders
- Identify and coordinate training solutions that meet client requirements
- Manage training bookings, scheduling and administration, ensuring accuracy and compliance
- Maintain accurate records and documentation across company systems
- Communicate professionally, providing clear information and updates to clients and colleagues
- Identify opportunities to promote services and support business development
- Resolve issues and contribute to continuous improvement and high service standards
Key Skills & Experience
- Experience coordinating training programmes or qualifications within a compliance-driven environment would be desirable
- Business Administration, Customer Service or Learning & Development qualifications would be advantageous
- Strong organisational, administrative and coordination skills
- Ability to manage multiple tasks and meet deadlines
- Experience in customer service, account management or client relationships
- Proficient in Microsoft 365, particularly SharePoint
If this role is of interest, please click apply or contact Katie Kendall in the Northallerton office for further information.
Salary: Competitive, depending on experience