About this role
Are you a confident salesperson who enjoys building customer relationships, identifying sales opportunities and delivering excellent customer service? Do you enjoy a varied, field-based role where you can take ownership of your territory and make a real impact on business growth?
We are recruiting for a Parts and Service Sales Representative to join an established business in Malton. This is a field-based role focused on developing existing customer relationships, re-engaging inactive customers and identifying opportunities to increase parts and service sales.
You will work closely with customers to understand their needs, recommend suitable solutions and help them plan ahead for maintenance, repairs and seasonal requirements. Working alongside the Parts, Service and Sales teams, you will play an important role in improving customer satisfaction, strengthening loyalty and driving revenue growth.
Key Responsibilities
Proactively contact and visit customers to identify parts, servicing and maintenance opportunities.Develop strong relationships with existing customers and re-engage those who have become inactive.Identify opportunities to increase sales and achieve agreed targets for revenue, customer retention and account development.Promote parts, workshop services, maintenance packages, inspections and other aftermarket solutions.Understand customers' machinery, business operations and seasonal requirements to anticipate their needs.Use CRM systems and customer information to identify sales opportunities and plan effective follow-up activity.Provide advice on parts options, maintenance requirements and repair solutions to help customers maximise machinery performance.Support quotations, order follow-up and the conversion of sales opportunities into orders.Work closely with internal Parts, Service, Sales and Technical teams to deliver a consistent customer experience.Respond to customer enquiries, resolve issues where possible and ensure feedback is shared with the relevant teams.Keep accurate records of customer interactions, sales activity and opportunities. About You
Confident in sales, with the ability to identify opportunities, build relationships and achieve results.Proactive and self-motivated, with a genuine interest in developing customer accounts and growing sales.Strong communication and interpersonal skills, with the ability to build rapport and handle challenging conversations professionally.Customer-focused, with the ability to understand customer needs and recommend appropriate solutions.Comfortable working independently in a field-based role while collaborating with colleagues across different departments.Competent in Microsoft Office and confident using CRM systems or other business software.Organised, with the ability to manage your workload, prioritise customer activity and follow up on opportunities.Willing to learn about the company's products, services and customer requirements.Willing and able to travel regularly within the assigned territory.Full UK driving licence.