About this role
Job Summary
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Qualifications
Specialized Experience: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience Defined As: monitoring financial systems to identify weaknesses and ensure compliance; analyzing the impact of laws and regulations on financial policies, operations and systems and recommending changes to maintain compliance; and resolving complex financial inquiries in a call center environment. You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Major Duties
- This position is with the DCMO Call Center. (Military Pay Case Team)
- Serves as a liaison to support the development of new work sites or transfers. Assists in assessing workload, personnel requirements, and systems support requirements.
- Develops and implements standard work processes to enhance detection and correction of errors, uniformity of procedures, and improvement of the organization’s productivity.
- Assists in review, preparation, and revision of Standard Operation Procedures (SOPs).
- Participates in financial systems tests, and analyzes and evaluates the effectiveness of ADP applications used by the Organization.
- Develops detailed reports based on results of systems tests identifying problems, errors, and needed modifications.
- Plans, organizes, directs, coordinates and reviews the work of subordinate branches involved in carrying out the mission and functions of the division.
- Ensures efficient utilization and professional development of staff. Accepts, amends, or rejects work, appraises the performance of staff members.
- Evaluates internal payment policies, procedures, controls, and work outputs to ensure compliance with Department of Defense (DoD) payment policies and directives.