About this role
Job Summary
This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Air Station North Island; Sea N' Air Golf Course. The primary purpose of this position is to sell golf equipment and supplies and collect Green and Golf Cart fees from patrons.
Qualifications
- Combination of experience related to customer service and or recreation activity-based functions.
- Ability to organize, plan, administer special events and entertainment activities.
- Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
- Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
- Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
- Knowledge of the functions, procedures, and operations of recreation activities.
- Must have strong customer service skills.
- Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
- Ability to follow oral and written instructions.
- Knowledge of computers, office procedures and print production.
Major Duties
- Sells all types of golf equipment and ladies and men's apparel.
- Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals.
- Responsible for a change fund.
- Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures.
- Takes reservations for Tee Times.
- Checks identification of all patrons, insuring only authorized persons utilize the facility.
- Assists, advises and provides information.
- Answers questions and attempts to resolve problems.
- Refers unusual situations to supervisor.
- Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.
- Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids.
- Assists and advises patrons on purchase of merchandise to ensure satisfaction.
- Refers dissatisfied patrons to supervisor.
- Assists in the planning and running of golf tournaments and other special golfing events.
- May be required to act as tee starter, when required.
- Makes minor operational repairs to customer golf equipment, as needed.
- Informs supervisor of equipment repair and/or replacement needed.
- Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets.
- Responsible for the accountability of all merchandise in the Golf Pro Shop.
- Conducts periodic inventories as required.
- Advises supervisor of any and all discrepancies found.
- Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.
- Ensures compliance with fire and safety rules and regulations.
- Exercises tact, good manners and courtesy when serving and assisting patrons.
- Tactfully responds and assists patrons in a prompt and friendly manner.
- Performs other related duties as assigned.