About this role
Position Summary
Provides customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This is a full-time position.
Position responsibilities
- Deliver prompt and professional solutions for customer inquiries via phone, email, etc.
- Resolve customer issues over the telephone, including billing inquiries and sales opportunities
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Maintain broad knowledge of all company products, services and promotions.
- Manage large volume of customer calls in friendly and courtesy manner.
- Provide outstanding and exceptional customer service.
- Work with product and sales teams to address and resolve customer issues efficiently.
- Return customer calls in a timely manner to ensure customer satisfaction.
Knowledge, Skills and Abilities
- Must be computer savvy with POS systems; must know how to type, use Microsoft office proficiently, and be willing to learn new programs.
- Must have ability to work patiently and courtesy in customer relations
- Must have ability to communicate effectively, both verbally and in writing
- Ability to think quickly and logically to ensure expedient response to customer inquiries
- Must be organized and detailed oriented
- Must be able to multi-task, VERY Important
- Must be 21 or older
- Clean background, background check will be done
Education
High school diploma or equivalent
Benefits
- Competitive wages, based on experience.
- Health Insurance provided.
- Paid vacation
- Awesome co-workers!
$16 - $18 an hour