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Urgent: Trainer - Palayan @ Sutherland

Palayan City, Central Luzon, PHOnsiteFull-timeJob reference REF47831I
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About this role

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom)
  • Supervise and coach learners in nesting & BQM type environments
  • Facilitate multi-hour product, behavioral or tool change type learning experiences
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
  • At least 1-year relevant training experience
  • Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
  • Strong English verbal and written communication skills
  • Strategic in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedule

All your information will be kept confidential according to EEO guidelines.

Skills

Customer ServiceEntry LevelTelecommunications

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