About this role
JOB TITLE
DIGITAL COORDINATOR OBJECTIVES AND GENERAL OVERVIEW OF
THE POSITION
- To monitor and manage leads generated on social media and other interactive platforms to convert into sales thus increasing revenue and market share.
- To develop and maintain excellent customer relationships.
- The Digital Sales Coordinator sells by understanding and demonstrating characteristics, capabilities, and features, developing and qualifying buyers.
KEY RESPONSIBILITIES
- Management of the Leads ANSA owned Social Media Platforms, Websites and Customer Interactive Sources, WhatsApp, Cell, Email etc.
- Capture, track and entry of potential sales into Eleads and Digital Log Spreadsheet.
- Responding to potential sales request within 3 - 4 hours of initial request.
- Maintenance of data sources with relevant information on the Eleads platforms.
- Ensures Customer Satisfaction and engagement through the effective use of the ELeads System.
- Understands company brands by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles.
- Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Qualifies buyers by understanding buyers’ requirements and interests; matching requirements and interests to various models; building rapport.
- Demonstrates company brands by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Continuously updates knowledge of company and competitor products and services.
- Submit customer reports on a timely basis and ensure databases are continuously updated.
- Develops and assesses new and existing business strategies and opportunities in existing and new markets.
- Ensures teamwork is practiced and maintained.
- Ensures compliance with all Group and company policies and procedures, including AML and CFT regulations.
- Handles any such additional responsibilities as may be necessary from time to time to ensure the smooth operation of the department.
EDUCATION
Degree in Business Management or Marketing Minimum 2 years working experience Must be computer literate - Word, Excel, PPT, Outlook Social Media Savvy Creative in developing strategies Excellent customer relational skills Excellent interpersonal skills