About this role
Job Description Department
Customer Services Position: – Customer Service Administrator Purpose of the Role: The Customer Service Administrator is responsible for ensuring that all administrative tasks related to customer service in the field of commodities they will will work in Romania to help our team in the Netherlands to see that the invoices are carried out in a timely and efficient manner. Responsabilities Performance Indicators Administrative
Responsibilities
Processing all required administration and documentation within the area of responsibility Processing, reviewing, correcting, and improving the invoicing process for Fuels division Entering invoices into relevant customer reporting systems Sending corrected and improved invoices to customers within the agreed timeframe Ensuring a detailed handover to the relevant Client Coordinators, including highlighting any additional work performed Preparing all necessary informational materials to support the invoicing process across all departments within Fuels Division Working closely with the Team Lead Customer Service and Client Coordinators to deliver the highest added value to our customers Achieving agreed personal and departmental objectives Meeting both internal (reporting, financial) and external deadlines Timely and accurate invoices to customers Internal and external feedback on performance, communication, and behavior Customer satisfaction Compliance with quality, health, safety, and sustainability management systems (related to ISO 9001, ISO 45001, VCA, etc.) Compliance with BV Group policies and the Code of Ethics Knowledge, Skills and Experience
KEY COMPETENTIES
Minimum Secondary vocational education, working and thinking level Preferably relevant work experience in commercial customer service, account management, and achieving commercial targets Preferably knowledge and experience in the commodities inspection and testing industry Preferably knowledge of technical terminology in both the local language and English, both written and spoken Excellent communication skills Very good knloedge of English Results-oriented Attention to detail Customer-focused Ability to maintain overview and set priorities Demonstrates integrity and ethical behavior Flexibility BV Values: Open & Inclusive, Ambitious & Humble, Trusted, Responsible