About this role
At Endress+Hauser, we are a leading international supplier of measuring devices, services, and solutions for industrial process engineering. With around 17,000 employees worldwide, we take pride in being a family-owned company. We believe that the competence and motivation of our employees are crucial to our future success. The Endress+Hauser International team works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. We serve complex markets with various requirements while contributing to economic, ecological and social improvements in an often-challenging environment.
The headquarters in Reinach is home to company leadership team and support functions, as well as Endress+Hauser CAS (Central Asia, Caucasus, Mongolia) which serves our sales partners in CAS. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation."
We are currently seeking for a Outside Sales Engineer to join our SO in Almaty, Kazakhstan. POSITION Business Development Manager COUNTRIES OF RESPONSIBILITY Kazakhstan INDUSTRIES OF RESPONSIBILITY Oil & Gas, Chemical, Mining, Minerals & Metals, Water & Wastewater, Food and Beverage, Power and Energy REPORTS TO Country Manager Sales Office Kazakhstan
LOCATION
Almaty, Kazakhstan EXPECTED TRAVEL TIME 10% EDUCATION Bachelor or Higher technical degree WORK EXPERIENCE Instrumentation, Process Automation, Sales LANGUAGES Russian, Kazakh, English fluent written and spoken COMPETENCES - strong customer orientation - confidence - excellent negotiation - presentation skills - willingness to travel - Advanced knowledge of MS Word, MS Excel, MS Powerpoint, Outlook necessary - Experience of using CRM-Salesforce.com is a plus
Responsibilities
- Fulfil complete range of sales and business development activities within the territory of Kazakhstan.
- Sell the full range of Endress+Hauser products, engineered solutions and services in a competent and professional manner.
- Systematic and conscientious customer service with assigned customer account package.
- Develop and support direct customers of Endress+Hauser International AG.
- Support, develop and coordinate Representative Partners (REP) to ensure sustainable business growth and market coverage.
- Expand, develop and support new customers and business opportunities.
- Manage customer database, defining key targets and objectives through the E+H customer classification system, including assessment of actual versus available spend for Key Account, Top and Regular classification customers.
- Maintain customer matrix and customer allocation model to ensure clear account ownership, avoid internal competition within customer accounts, and maximize customer coverage and growth opportunities.
- Proactively manage customer demonstrations, presentations and commercial activities.
- Share project and market intelligence with other functions and stakeholders.
- Coordinate customer-related activities with Internal Sales Engineers, Service Engineers, Industry Managers and other employees of Sales Office Kazakhstan to ensure effective execution of opportunities, projects and customer requirements.
- Coordinate commercial activities, opportunities and projects with Endress+Hauser International AG, Representative Partners and other Endress+Hauser organizations.
- Proactive account planning in Salesforce CRM to ensure all opportunities are followed up and accurately reflected in sales forecasts.
- Maintain call reports and customer interaction records in Salesforce, including scheduling and follow-up of future customer activities.
- Periodically review strategic plans and business activities with Sales Management.
- Participate in the mutual establishment and achievement of annual Key Performance Indicators (KPI).
- Advise customers on the commercial and business benefits of Endress+Hauser solutions and services.
- Gather input from internal and external stakeholders to ensure customer requirements are fully satisfied.
- Support contract negotiations, payment follow-up and customer satisfaction initiatives.
- Achieving agreed Order Entry, Net Sales and Gross Profit targets.
- Perform any other duties as assigned.
- Maintain and further grow the digital business in Kazakhstan Review and approve trademark-related requests.
- Review requests submitted by Endress+Hauser International AG Logistics (including end-customer verification).
- Screen customers for sanctions compliance with Endress+Hauser International AG Logistics Coordinating with other Sales Center (China, South Korea, etc.) on large int projects