About this role
Hawk's Well Theatre is an inspiring, welcoming and ambitious place to work at the heart of cultural life in Sligo and the North West. Alongside our main 340-seat theatre in Sligo, we operate the Art Deco Cinema & Theatre in Ballymote, welcoming thousands of visitors each year. Our operations, hospitality & front of house teams are the face of the organisation & a driving force behind the quality of experience we offer. The role offers variety, responsibility and the chance to help deliver memorable experiences for audiences, artists & visitors across a busy and growing organisation.
Working closely with the Operations Manager, the Bar & Operations will help deliver the day-to-day operation of both venuesal. A central part of the role is taking primary operational responsibility for the bar, alongside direct supervision of the front of house & bar teams. We are looking for a practical, positive & hands-on operational leader who enjoys solving problems, supporting colleagues and audiences, and helping busy venues run safely and professionally.
Key Responsibilities
- Support the daily operation of both venues, ensuring activity runs smoothly, safely and to a high standard.
- Act as Duty Manager as required, including evenings and weekends.
- Support venue readiness for performances, events, workshops, hires and public activity.
- Respond calmly & practically to operational issues, resolving them where possible and escalating when appropriate.
- Provide operational continuity & appropriate decision-making cover in the absence of the Operations Manager.
- Primary Delivery of Bar Operations Take primary responsibility for the day-to-day operational delivery of bar services across the organisation.
- Ensure bar operations are safe, compliant, welcoming and efficiently staffed for each event.
- Maintain high service standards and ensure compliance with licensing requirements and responsible service of alcohol.
- Manage ordering, stock control, stocktakes, storage and replenishment of alcoholic & non-alcoholic products.
- Oversee tills, EPOS processes, cash procedures and accurate operational records.
- Monitor costs, reduce waste, support profitability and maintain effective supplier relationships.
- Prepare bar staffing equirements, shift briefings & post-event reporting in coordination with the Operations Manager.
- Essential Experience & Skills Experience in a front-line operational, supervisory or Duty Manager role Experience managing or supervising bar or hospitality operations, including stock control & service.
- Experience supervising, supporting and motivating staff teams.
- Strong understanding of customer-facing environments and excellent standards of customer care.
- Good working knowledge of health and safety, licensing & safeguarding in a public venue.
- Flexible availability, including evenings and weekends.
- A full driving licence is required for the role.
- Experience working in a theatre, arts centre, cultural venue or other live events environment.