About this role
Summary/Objective
Under the supervision of the Director of Technology and Systems Administrator, and in collaboration with District Network and Cyber Security administrators, provide front-line support on multiple campuses across the District. Install, maintain, troubleshoot and upgrade computer hardware, software, personal computer networks, and relevant software applications. Assess user training needs and train users in effective use of educational and informational technologies. Perform related work and other duties as assigned.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Respond to all internal and external customers, as it relates to position, in a prompt, efficient, friendly and patient manner.
- Serve as a troubleshooter for hardware problems with employee computers and related equipment.
- Install and configure employee computer and peripheral computer equipment, including printers, scanners, digital cameras, bar code readers, etc.
- Install, terminate, test and troubleshoot network cabling, including cable conduit, raceways, patch panels and modular keystone jacks.
- Move, add, and change computer and telephone equipment.
- Maintain data and device security compliance according to District standards.
- Maintain accurate reporting of work performed using enterprise-level ticket tracking systems.
- Maintain inventory control of parts required in repairs or replacement.
- Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice.
- Maintain knowledge of and adheres to all policies, regulations and rules.
- Perform related duties as assigned in a safe and prudent manner.
Other Duties
This job description is not a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies
- Ability to use computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.
- Ability to observe, receive, and otherwise obtain information from all relevant sources.
- Ability to provide information and effectively communicate with and assist users by telephone, in written form, email or in person.
- Ability to analyze information and evaluate results to choose the best solution and solve problems.
- Ability to read documents to gather technical information.
- Ability to maintain a high-level of confidentiality.
- Ability to stay current on technology related to District's applications, networks and telecommunications and the equipment and software required to maximize system support.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates throughout the District.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Constantly communicate with others to exchange information.
- Constantly move about to accomplish tasks or move from one worksite to another.
- Occasionally move self in different positions to accomplish tasks in various environments, including tight and confined spaces.
- Occasionally remain in a stationary position, often standing or sitting for prolonged periods.
- Occasionally ascend or descend ladders, stairs, and the like.
- Occasionally repeat motions that may include the wrists, hands and/or fingers.
- Occasionally use tools.
- Occasionally perform heavy work that includes moving objects up to 50 pounds.
Position Type/Expected Hours of Work
At Will Notice of Employment does not provide a guarantee of a particular schedule of work, or a minimum number of days or hours.
This is a 12-month, 40-hour per week, non-exempt position. This position is eligible for medical benefits. Extended work hours to meet deadlines may occasionally be required.
Required Education and Experience
High School Diploma or equivalent and two or more years of experience in computer technology, personal computer repair, operating software, or basic electronics; or, any combination of education and experience that would allow the incumbent to successfully perform the essential functions of the position.
Preferred Education and Experience
- Associates Degree in Computer Information Systems or two years of college-level coursework in computer science, information technology or a related field
- CompTIA Network+ certification
- CompTIA A+ certification
- Microsoft Certified Desktop Support Technician (MCDST) certification
Required Certifications/Licenses
- Valid driver's license
- Copy of current 39 month driving history (dated within one (1) month from the date printed) issued by the DMV
Work Authorization/Security Clearance
Must be able to pass a criminal background check and obtain a Fingerprint Clearance Card with an IVP number through the Arizona Department of Public Safety.