About this role
Purpose of the Role To provide general administrative & reception support to the counselling service. helping to ensure the service operates efficiently and that clients are welcomed in a respectful, confidential and professional manner. Main
Duties & Responsibilities
- Answer telephone calls, take messages and respond to general enquiries
- Welcome clients & visitors in a friendly & professional manner
- Maintain appointment diaries & general office records
- Carry oy filing, photocopying, scanning, typing and data entry
- Assist with emails, letters and general correspondence
- Design work using Canva & supporting fundraising events
- Maintain office supplies and keep reception & office areas organised
- Assist with preparing meeting rooms & counselling rooms for appointments
- Assist with updating contact lists, referral information & admin forms
- Follow the services confidentiality, data protection, safeguarding and health and safety policies
- Undertake other appropriate administrative duties as agreed with the supervisor Confidentiality & Boundaries
The worker will not provide counselling, asses clients, give clinical advice or access counselling notes unless specifically authorised for a legitimate administrative purpose. Client information must only be accessed and shared in accordance with the service policies & data protection requirements. Training & Development Training may include reception skills, telephone techniques, office admin, IT skills, data protection, confidentiality, communication skills and health & safety. Essential Skills - Good Communication & interpersonal skills - Basic computer skills & willingness to learn - Ability to organise tasks & manage time - A respectful, patient and non-judgemental approach - Willingness to work as a part of a team - Ability to follow instruction & maintain confidentiality .. CE Scheme Skills