About this role
---base:meta-keywords:meta-viewport: width=device-width, initial-scale=1.0title: CDI - Department Manager Lugano (F/H)--- CDI - Department Manager Lugano (F/H)======================================As Department Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.
- People management and development Plan daily activities, setting objectives and assigning tasks to the team;* Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;* Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;* Provide induction for new arrivals and ensure their full integration within the team;* Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;* Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;* Propose people development plans to store management and HR;* Identify training needs and share them with the store management and the training manager. and Customer experience Drive the achievement of sales goals through their team members, with a specific responsibility on their departments;* Develop business strategy and action plan to enhance the growth of their departments;* client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;* Support the store team in difficult and complex sales and in managing complaints;* Plan morning briefings, ensuring involvement of all team members and support them in their preparation;* Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.* Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators;* Develop an action plan to meet targets based on performance indicators analysis;* Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc.
Operations and Visual Merchandising Support store management in organizing, ensuring proper floor coverage and supervision;* Collaborate with operations team and store management to improve end to end processes in store;* Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience.
Profil
- At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity* Perfect mastering of Italian, very good level English.
- French or a third language will be considered as an advantage;* Professional background: strong career in management, preferably with international and luxury fashion retail experience;* Proficient with Excel / IT tools;* Exemplarity: application of procedures, attitude, presentation, etc.;* Driving and charismatic presence on the sales floor and with various interfaces;* Capacity of resilience and well organized* Excellent leadership attitude and ability to lead and motivate a team;* Professionalism, enthusiasm and humility Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation;* Team player mentality to build meaningful relationships and ability to work autonomously;* Availability, flexibility and dynamism to function in a high-pace environment;* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
As a responsible employer, we are committed to ethics, diversity and inclusion.
Join the Hermès human adventure!![Hermès (Suisse) SA]()* Hermès (Suisse) SA Rue - Céard 1 1204 Genève*jid56ab3dcjm jit1042jm jiy26jm