About this role
Responsibilities
- Process customer requests through the ticketing system.
- Perform basic checks of servers, operating systems, and network connectivity.
- Review monitoring alerts and collect information about technical issues.
- Follow internal instructions to resolve standard cases.
- Escalate more complex problems to experienced engineers.
- Keep customers informed and update internal documentation.
Requirements
- Basic knowledge of computers, the Internet, and networking.
- Familiarity with Linux operating systems and terminal commands.
- Ability to search for, understand, and analyze technical information.
- Attention to detail and a responsible approach to work.
- Willingness to learn server administration, networking, and cloud technologies.
- English and Russian at Intermediate level or higher for reading documentation and written communication.
- Nice to have IT education, courses, or personal technical projects.
- Basic understanding of TCP/IP, DNS, SSH, or server hardware.
- Experience using Ubuntu, Debian, CentOS, or another Linux distribution.