About this role
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include to:• Managing customer liabilities to Amazon - credit collection operations• Reviewing and monitoring AR Aging Reports and collections targets• Responding to customer invoicing inquiries, researching unpaid or disputed amounts and working directly with the customer to resolve their issues and correct invoicing errors• Reconcile Amazon’s open receivables with customers to ensure quick and timely AR collection.• Work effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues• Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon’s customer centricity and continually look at ways to improve customer experience and customer satisfaction• Work with Amazon customers to drive process improvements and resolve escalations and discrepancies• Diagnose, improve and fix any issues with our current collections processes