About this role
Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as neededDetermine appropriate procedures, accurately documenting actions or deviations to improve global service improvementsCommunicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutionsPrepare hardware and assist managing IT asset inventories, tracking usage and conducting auditsHelp train and onboard new team members and AmazoniansGrow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills