About this role
Job summary
Medical Receptionist - Hendon NW4
Receptionist wanted to work for a busy, friendly, doctors surgery in Sunningfields Road NW4.
Priority will be given to those with reception experience within a GP practice/healthcare organisation. Those who can prove they have transferrable skills are also welcome to apply.
Hours of work would be: -
Monday 11:00 to 19:00 (7.5 hours with 30 minutes for lunch)
Tuesday 11:00 to 19:00 (7.5 hours with 30 minutes for lunch)
Wednesday 11:00 to 19:00 (7.5 hours with 30 minutes for lunch)
Thursday 11:00 to 19:00 (7.5 hours with 30 minutes for lunch)
Friday 11:00 to 19:00 (7.5 hours with 30 minutes for lunch)
Total of 37.5 hours, and you may be asked to do additional hours to cover absence.
Pay is £12.91 per hour rising to £13.85 per hour after full training.
The successful candidate will need to start as soon as possible. When applying please state your notice period that you have with your current employer.
Closing Date: Monday 25th May 2026.
Note for students: If you are studying (or plan to study) at college/university please ensure you are free to do the hours and days specified above before you apply. We need a person who can work every day stated, during the hours stated. We will not adapt to fit around your timetable.
Previous applicants need not apply.
No agencies.
Main duties of the job
To answer general enquiries. To process repeat prescription requests. Respond to all queries and requests for assistance from patients and other visitors Book interpreters when needed Ensure reception and waiting areas are neat and tidy Ensure total familiarity with all appointment systems in effect Book appointments and recalls Answer external and internal telephones promptly Receive and make calls as required. Divert calls and take messages as appropriate. Ensure that the system is operational at the beginning of the day To receive and accurately record messages for GPs, nurses and any other staff To deal with patient requests for test results Management of medical records Documentation management
To act as chaperone on occasions for the doctors or nurses. To attend training when organised by the Practice Manager To attend meetings when necessary Any other duties appropriate to the grade
About us
We are a well-established, popular happy practice at the heart of the local community in Hendon, London NW4. Our key statistics are: -
7 partner practice 12,000 patients 4 salaried GPs, 3 nurses, 2 Health Care Assistants, 4 practice pharmacists Teaching & training practice, single site, practice owned EMIS Web, Docman & Informatica computer systems Paperless practice QOF high achiever Rated GOOD by CQC with some outstanding points of note
Job description Job responsibilities
MAJOR DUTIES AND RESPONSIBILITIES
Reception Duties
Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy
Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy
To answer general enquiries in person or on the telephone, explaining surgery procedures.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors
Action requests for ambulance transportation
Take appropriate action for booking interpreters
Relay messages in accordance with Practice Policy
Receive samples over the desk and store in accordance with Practice Policy until collection
Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information
MANAGEMENT OF APPOINTMENT SYSTEM
Ensure total familiarity with all appointment systems in effect
Book appointments and recalls
Monitor effectiveness of the system and report any problems to your manager
OPERATION OF TELEPHONE SYSTEM
Answer external and internal telephones promptly
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of the day
To receive and accurately record messages for GPs, nurses and any other staff
To deal with patient requests for test results
MANAGEMENT OF MEDICAL RECORDS
Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc are filed in correct order
Ensure new records are merged with old notes in line with practice policy
Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.
To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse
SCANNING
To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system
START AND END OF PROCEDURES
Open up the premises at the start of the day, and make all necessary preparation to receive patients.
GENERAL
To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.
To act as chaperone on occasions for the doctors or nurses.
To attend training when organised by the Practice Manager
To attend meetings with the Reception Manager and/or Practice Manager when necessary
To assist with mailings and patient recall letters
Photocopy, fax and distribute literature
Shredding confidential material
Opening and distributing post
Any other duties appropriate to the grade
The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.
Person Specification
Experience Essential
Reception and/or Administration experience Team working
Desirable
Experience of working in a healthcare environment, ideally Primary Care Customer Service experience
Skills Essential
IT literacy and Clerical skills Verbal and written communication skills Able to help maintain good communication amongst all members of the team Able to work in a busy practice and cope with a variety of demands from patients and professionals Able to multi task and remain calm under pressure Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner. Fast learner, able to think on your feet
Desirable
Familiarity with medical IT system such as EMIS Web.
Knowledge & Understanding Essential
Understanding of the need for confidentiality in the workplace Understanding of and commitment to Equal Opportunities policies
Desirable
Understanding of the issues and difficulties faced by the NHS and General Practice in particular
Qualifications Essential
English and Maths GCSE minimum grade C, or equivalent
Desirable
A levels or higher education. Professional training
Personal Qualities Essential
Ability to work under pressure and respond to different demands quickly and effectively. A willingness to learn and work in a flexible manner Well organised and motivated Supportive and empathetic Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.
Desirable
Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St. George's Medical Centre
Address 7 Sunningfields Road
London
NW4 4QR
Employer's website https://www.stgeorgesmc.co.uk/ (Opens in a new tab)