About this role
Job summary
To provide allocation of patient visits for support workers and clinician's within the multidisciplinary integrated team. To build patient schedules and keep patient records updated To be an effective member of the Multidisciplinary Team. Communicate effectively with staff patients and carers as required. To complete all administration duties associated with the role To carry out other duties under indirect supervision of a registered professional.
Main duties of the job
Main Duties and Responsibilities:
To work within MDT Discharge to Assess/intermediate Care at Home which delivers community based services to a patients within Stockport .The job includes regular telephone contacts with patients, relatives and colleagues. Demonstrate excellent communications skills with patients, relatives, and colleagues. Maintain patient records, and demonstrate principles of patient confidentiality in accordance with Caldicott guidelines.Team case load updated, ensure records maintained to reflect the current needs of the patient and documented accurately on the team handover. Keep a daily account of bed and capacity availability.
Confidentiality - all information relating to patients and staff gained through your employment with this trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Comply Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies, procedures and guidelines in relation to all aspects of infection control.
Participate in appraisals, mandatory training to remain competencies To work alone using initiative within limitations of the post and to seek help or advise when unsure Organise and plan own day to day workload or activities in order to meet the demands of the job role
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays NHS pension scheme membership Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further NHS Staff discounts Cycle to work scheme Salary finance - for loans, savings, budget planning and tips on managing debt Stockport Credit Union- for local financial advice
Job description Job responsibilities
Main Duties and Responsibilities:
To work within the multi-disciplinary Discharge to Assess/intermediate Care at Home which delivers community based services to a patients within the Stockport area,
To undertake tasks which involve the management and maintenance of the teams clinical caseload, including all associated administration tasks.
The job will include using a variety of computer based programmes.
The job will include regular telephone contacts with patients, relatives and colleagues.
To undertake some responsibility for the team rota to ensure a professional staff mix is available to meet the needs generated by the clinical case load.
To be responsible for data collection, based on the outcomes from the clinical caseload.
To participate in and organise team audits when appropriate.
Communications
Demonstrate excellent communications skills with patients, relatives, and colleagues.
Have an understanding of support services available in the community.
Maintain excellent patient records, and demonstrate the principles of patient confidentiality in accordance with Caldicott guidelines.
Recognise and respond to challenging behaviour.
To maintain close liaison with colleagues and to communicate appropriately with other departments/services as required.
Pass messages to colleagues in a concise and timely way.
Responsibility for Patient Care
Ensure that the team case load is kept up to date.
Ensure that records are maintained to reflect the current needs of the patient and documented accurately on the team handover.
To keep a daily account of bed and capacity availability in the team.
Ensure patient related is equipment is fit for purpose and available for use be team members.
Participate in Health Promotion programmes with patients and carers, encouraging self-awareness and self-help.
To assist in the support and education of family/carers.
Confidentiality all information relating to patients and staff gained through your employment with this trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Any other duties as directed by the line manager
Comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies, procedures and guidelines in relation to all aspects of infection control.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16
Person Specification
Qualifications Essential
Maths and English - GCSE Level 3 or above Experience / patient customer service IT Skills including Excel, Microsoft packages and Word
Desirable
Care Certificate Information technology qualification NVQ level 3 or equivalent in Health and Social care Evidence of other educational achievements
Experience Essential
Experience in patient / customer facing role
Desirable
Two years experience in customer service role
Skills Essential
Able to communicate in complex situations Prioritise workload Meet deadlines Work in busy environment
Knowledge Essential
Understanding of the NHS
Desirable
Understanding of the NHS Discharge to Assess process
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stockport NHS Foundation Trust
Address Beckwith House
Wellington Road North
Stockport
SK4 1AF
United Kingdom
Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)