About this role
Job summary
The post holder will manage tasks for the administration department within Respiratory, coordinating with other departments as necessary. Duties include handling health record requests, collecting notes, diary management, typing letters and operating a patient administration system.
Main duties of the job
The admin team ensures efficient service delivery, supporting clinical and managerial teams by answering phones, data entry, managing diaries, and other administrative tasks. The post holder will also book medical appointments using an electronic system and communicate with patients via email and telephone. Responsibilities include providing effective administrative support, working flexibly within the team, and contributing to system efficiency. The role requires multitasking in a busy environment, working independently and within a team.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is committed to delivering high-quality, compassionate, and safe care. As part of the Lancashire & South Cumbria NHS Collaborative, we work collaboratively across the region to improve services and outcomes.
We are proud to foster a positive, inclusive and values-driven culture based on:
Caring:Open, compassionate, and supportive. Safe:Responsible, accountable, and committed to continuous improvement. Respectful:Treating everyone with dignity and fairness. We also maintain azero-tolerance approachto bullying, harassment, discrimination and sexual misconduct, ensuring a safe workplace for all staff.
As an employer, we value our people and are committed to equality, diversity, inclusion, sustainability, and staff wellbeing. We encourage active travel, environmentally responsible behaviour, and career development through training and support.
Job description Job responsibilities
Collaborate effectively as a team member. Perform general office duties as required, including filing, typing letters, photocopying, collating and distributing information and managing incoming and outcoming mail. Operate and maintain and accurate and secure filing system that is accessible to all staff. Maintain spreadsheets and databases, including producing regular information reports. Communicate effectively using written, verbal, email and telephone skills. Liaise closely with staff, service users and stakeholders professionally. Organise day-to-day tasks, prioritising to meet set timescales. Contact patients by telephone in a sensitive and confidential manner. Be adaptable to change in duties and responsibilities, which may vary depending on service need.
Person Specification
Education and Qualification Essential
Good level of basic education to include GCSE Maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
NVQ 3 Team leadership or Business Administration or Customer care or equivalent experiance
Experience and Knowledge Essential
Good knowledge and understanding of office procedures Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access
Desirable
Experience of using Trust IT systems Experience of working in Healthcare
Skills and Ability Essential
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Good organisation skills and ability to multitask Good time management skills Ability to take and transcribe notes of meetings in a timely manner Ability to maintain relevant recording and information systems Ability to deal professionally with enquiries from staff, service users and stakeholders Ability to problem solve Understand confidentiality and apply the principles in every day working practice. Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Blackpool Teaching Hospitals NHS Foundation Trust
Address Blackpool Teaching Hospitals
Whinney Heys Road
Blackpool
FY3 8NR
Employer's website https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)