About this role
Job summary
Hourly Rate: £12.71
22.5 hours a week
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
Patients and visitors to the surgery.
Book in, amend and cancel patient appointments in-line with practice appointments.
Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to GP where necessary.
Ensure computerised appointment system is up to date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients.
Set up of new patients onto the computer system.
Advise patients of relevant charges for private services, accept payments and issue receipts.
Ensure reception and waiting areas are kept neat and tidy.
Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administrative tasks as allocated and arranged by the Practice Management Team..
Check emails on a daily basis and check all electronic messages have been actioned.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Busy practice with over 11500 patients. We have 9 GP's, 3 nurses, 1 ANP, 2 HCA and 10 admin staff. Close to the Bangor university.
Job description Job responsibilities
1) Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
2) Deal with all general enquiries, explain procedures and make new and follow-up appointments.
3) Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
4) Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
5) Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
6) Action repeat prescription requests, in line with Practice protocol.
7) Take action on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
8) Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required
Person Specification
Qualifications Essential
IT skills Great communication skills
Desirable
IT skills level 2 Welsh level 2
Experience Essential
Working in a General Practice setting Administration skills
Desirable
Welsh speaker
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name GP Practice in Wales
Address Bodnant Surgery
Menai Avenue
Bangor
Gwynedd
LL57 2HH
Employer's website https://gpwales.co.uk (Opens in a new tab)