About this role
Job summary
This is an exciting opportunity for administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.
Experience of typing correspondence, managing clinical diaries and referral management according to the guidelines is desirable. You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres.
We have full and part time positions available . You will be expected to participate in the 3 shift pattern to provide administrative, working 08:00 - 16:00, 09.00 - 17.00 or 10.00 - 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.
Main duties of the job
-There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.
-To provide a receptionist function and first line of contact face to face or telephone.
-To process all new referrals on Trust's electronic patient record system
-To undertake general clerical tasks as appropriate
-To support the achievement of the Contact Centre's Focus and Goals to support clinicalservices within the Clinical Group and ensure that there is administrative cover
The successful candidate will enhance our team by having the following experience and qualities;
GCE/GCSE English & Maths at Grade C or equivalent qualification
Excellent communication skills to deal with patients, colleagues and referring agents
Ability to prioritise own work and work under pressure with conflicting demands
Able to work well as part of a team
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans
Job description Job responsibilities
Please see the attached Job Description and Person Specification for full details of what this role entails.
Person Specification
Experience Essential
Previous clerical experience. Customer Service Experience
Desirable
Previous NHS experience Experience of patient information systems (e.g. Medway or PIMS)
Qualifications Essential
GCSE English and Maths or equivalent
Desirable
European Computer Driving Licence qualifications (ECDL). NVQ Customer Care (or equivalent).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address SWB NHS Trust
Lyndon
Sandwell/Birmingham
B71 4HJ
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)