About this role
Job summary Be the friendly face that makes someone's hospital visit feel less overwhelming. Join us as an Outpatient Administrator and help patients feel supported. Join a team that makes a real difference -- every single day. Are you someone who thrives in abusy, people-focused environment? If so we'd love you to join us at Dorset County Hospital NHS Foundation Trust.
This is a fantastic opportunity to become part of a growing, welcoming team at the heart of our outpatient services.
You'll bring:
Recent clerical/administration experience in an office environment Great customer service skills Clear, confident and empathetic communication Strong attention to detail A genuine desire to help others We pride ourselves on being a supportive, friendly and collaborative team. In return for your commitment, we offer:
A flexible approach to working patterns Full training and ongoing development Opportunities to broaden your skills across reception, appointments and call centre functions A welcoming team who genuinely care about each other and the patients we serve We know how important a healthy work-life balance is -- and we'll work with you to help you achieve it.
Main duties of the job
In this varied and fast-paced role, you'll have a primary function as :
Welcoming patients, dealing with enquiries face to face and on the telephone, making appointments and recording personnel details.
You'll also have the chance to learn all aspects of the team's work, helping to create a smooth, high-quality service for patients, relatives, and clinical teams.
Your day might include:
Welcoming patients to clinic and supporting them with queries Answering calls with empathy, accuracy and professionalism Scheduling, changing, or cancelling appointments Updating patient details and ensuring records are accurate Working closely with clinical teams and other departments Helping us meet Trust waiting-time and data-quality targets No two days are the same -- and that's exactly what makes this role rewarding.
If you're looking for a role where your work has real impact on people's lives -- and where no day is ever dull -- we'd love to hear from you.
Apply now and start your NHS journey with us.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK:This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
KNOWLEDGE AND EXPERIENCE Essential
Recent administrative experience requiring accuracy Experience handling confidential information - describe the situation and how confidentiality was maintained.
Desirable
Previous use of Windows-based systems - specify systems and tasks performed.
EDUCATION, QUALIFICATIONS AND TRAINING Essential
Good General education to GCSE level (or equivalent) including Maths and English
SKILLS & ABILITIES Essential
Numeracy/literacy skills demonstrated through real tasks. Keyboard and data-entry skills with examples. Excellent communication skills with a real scenario provided. Teamwork skills demonstrated through a specific contribution. Ability to work independently using a real example.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)