About this role
Job summary
Sherwood Forest Hospitals are seeking a Bereavement Officer to join our friendly and supportive team. This is an exciting opportunity for an enthusiastic individual who shares our commitment to delivering exceptional, compassionate and dignified care to the deceased and those important to them.
The Bereavement Centre forms part of the Department of End of Life, Spiritual and Support Services at Sherwood Forest Hospitals NHS Foundation Trust. It is a busy and diverse service working closely with internal teams such as Spiritual and Pastoral Care, the Mortuary, Hospital Wards (including Maternity) and the Emergency Department, as well as external organisations including HM Coroner's Office, Registration Services, Police and Funeral Directors.
You'll be part of a dedicated team that values respect, dignity and compassion. We offer a supportive environment where your contribution makes a real difference to families during difficult times.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April 2025. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Qualifications Essential
NVQ level 4 in Customer Service, Business Administration or similar or equivalent level of knowledge gained through experience GCSE Grade C or above in English and Maths Knowledge and experience of Microsoft Office Packages e.g. Access, Word, PowerPoint, Excel and other IT skills, acquired through training and practical experience including internet/web skills
Experience Essential
Good administrative background Knowledge of working within a Bereavement Centre environment and of working alongside a Medical Examiner Service Experience of working within broad procedural guidelines including the processing of referrals to the Coroner's office Experience of dealing with confidential information Experience of working with a variety of IT systems Evidence of working effectively with a wide range of groups, including external bodies and public/patients Excellent oral and written communication skills and an ability to work at all levels of the Trust
Aptitudes and Abilities Essential
Able to communicate with a range of people on a range of matters, some which concern difficult matters or difficult situations with support Good interpersonal skills Advanced IT skills including competence in Microsoft Word, Excel and database management Analytical/problem solving approach with attention to detail over a range systems and data sources Ability to demonstrate a high degree of tact and diplomacy when dealing with highly sensitive, confidential or emotive information Ability to listen and represent views correctly Ability to communicate sensitively and manage difficult conversations Assertive and being able to make decisions using own initiative Excellent organisational skills including the ability to work under pressure meet deadlines and prioritise workload. Works confidently and effectively within a multi professional team. Ability to be flexible and adapt to a developing service Able to contribute to the improvement of service, making recommendations and applying suggestions as agreed within the team Able to maintain quality in own work, encourage others to do so and contribute to improving quality Able to support and promote equality and value diversity
Desirable
Experience of working within a bereavement care environment Experience of Hospital Applications
Contractual Requirements Essential
Confidentiality Willing to work flexibly across health economy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust
Address King's Mill Hospital
Mansfield Road
Sutton-in-Ashfield
NG17 4JL
Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)