About this role
Job summary
The Partners of Park Medical Centre in Hoole Chester are offering an exciting opportunity for a new Practice Manager to join our forward thinking and innovative practice team.
We are currently looking to appoint an experienced manager, or someone who is ready to step up into the role, who has excellent interpersonal, managerial and leadership skills. We are looking for someone to lead and inspire our friendly, patient focused team, and to support the GP Partners in developing and evolving the Practice, so that the practice can continue to provide excellent patient care whilst adapting to the ever-changing challenges and demands of Primary Care and the NHS.
Our new Practice Manager will be a pivotal member of the practice and will be expected to lead and support the practice team to achieve its aims and objectives with total professionalism. The successful candidate will play an important role in managing and developing the business side of the practice, supported by members of the Operations Management team.
They will be forward thinking with skills to develop the practice management role and not be afraid to lead partners in their decision making and/or make suggestions. They will have the ability to cope with the stress of multitasking and to manage change.
Main duties of the job
The successful person will be required to optimise efficiency and ensure that the practice achieves its long-term strategic objectives in a safe and effective working environment.
They will be competent in all aspects of core practice management, be able to manage a varied workload and be responsible for all aspects of practice functionality. This will encompass financial responsibilities, operations, patient services, digital systems and IT, HR and compliance including CQC and Information Governance regulations, NHSE contract delivery and performance, premises management including H&S and strategic management including internal and external stakeholder relationships.
They will provide leadership, business acumen and management skills to enable the practice to achieve our agreed aims and objectives of:
Securing the future profitability of the practice. Proactively engaging with the whole practice team, supporting all members of staff to enable them to excel at their individual roles.Upholding the practice reputation for delivering high quality services through an efficient, safe & effective working environmentAnalysing the effects on the practice of forthcoming changes in the NHS and providing the Partners with options for responding to change. Managing the increasing demand from patients and regulatory compliance that we deal with.A manager who has excellent leadership and interpersonal skills.Full time (37 hours) or part time in a substantial role (from 32 hours)
About us
Park Medical Centre is a thriving and longstanding training-accredited GP practice in Hoole, Chester. The area is well known for it's bustling high street, diverse range of shops, cafes & restaurants, and strong sense of community. We are committed to delivering high-quality, patient-centred care to our population of 10,000 patients.
Our practice mission is to deliver high quality, innovative and sustainable care for our community. Our Vision is to support our community to live healthier lives through excellent care.
We foster a truly supportive work environment with daily huddles, an open-door culture & a strong operational and administrative team. We use OPTUM, Docman, PACO & AccuRx systems for clinical work and offer a mix of face-to-face, telephone & follow-up appointments. We outsource payroll, use a HR service for support & iGPR for private work, managing all other business functions in house.
We train GP registrars, medical students and nurses. We operate a digital front door system with clinician led triage, supported by a triage admin team & work closely with our local pharmacies.
We received a rating of Good in all areas in our CQC inspection in Oct 25. We have an active PPG who represent the views of our patients, who feel listened to & make suggestions for improvements which are acted upon.
We are members of Chester East PCN & actively participate and work collaboratively with the 3 PCN practices, covering a combined population of 39,000 patients.
Job description Job responsibilities
To play a pivotal role in managing and developing the business side of the practice.
To be solution-focused and able to manage a varied workload that will encompass finance, overseeing operations, patient services, digital systems, HR and compliance.
Provide leadership, business acumen and management skills to enable the practice to achieve its agreed aims and objectives which include:
Securing the future profitability of the practice. Have the ability to plan ahead for business and financial management and the necessary know-how and foresight to make the business financially successful.
Being an accomplished and motivated manager who proactively engages with the whole practice team. Support and develop all members of staff to enable them to excel at their individual roles.
Upholding the practice reputation for delivering high quality services through an efficient, safe and effective working environment. Maintain the highest levels of confidentiality and probity.
Analysing the effects on the practice of forthcoming changes in the NHS and provide the Partners with options for responding to change. Manage the increasing demand from patients and the regulatory compliance that general practice deal with.
Excellent leadership and interpersonal skills to deal with the wider health economy, including Primary Care Networks, NHSE, ICB, GP Federation, Secondary Care and Patient groups.
Taking a strategic role within the practice, be responsible for all aspects of practice functionality; optimise efficiency and ensure that the practice achieves its long-term strategic objectives in a safe and effective working environment.
Please see our full Job Description in Supporting File.
IF YOU ARE INTERESTED IN OUR VACANCY PLEASE WRITE UP TO 500 WORDS EXPLAINING WHY YOU ARE INTERESTED IN THIS ROLE AND WHY YOU WOULD BE A GREAT FIT TO WORK AT PARK MEDICAL CENTRE, INCLUDING WHAT SKILLS AND EXPERIENCE YOU CAN BRING TO THE PRACTICE.
Please email your 500 words to [email protected].
1ST ROUND INTERVIEWS WILL BE HELD ON WEDS 10TH JUNE 26.
Person Specification
Qualifications Essential
Degree or equivalent experience HR/Leadership trained Leadership and / or Management Qualification, or relevant experience
Desirable
Accountancy or finance qualification
Experience Essential
Experience in managing finances, including book-keeping and cash flow forecasting. Experience in Payroll, PAYE and Pension provision for employed staff Experience of working with the general public. Experience of leading and line managing a multidisciplinary team, including operating performance & management processes; recruitment, appraisals, staff development, disciplinary & grievance procedures, work force planning forecasting & development. Proven track record in motivating/managing staff in a changing environment Experience in general practice or other parts of the NHS Experience of successfully developing and implementing projects Experience of health and safety requirements and needs within a small business
Knowledge & Skills, Attitudes & Personal Qualities & Other Requirements Essential
Excellent written and oral communication skills Proven leadership skills, a willingness to accept responsibility and to take initiatives, be pro-active Good organisational skills & ability to demonstrate meticulous attention to detail at all times Effective time management - ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Strong IT skills in all areas, including the ability to use systems to improve efficiency. Problem solver with the ability to process information accurately and effectively, interpreting data as required Strategic thinker and negotiator with a solutions-focused approach Ability to coordinate complex activities against tight deadlines, to exploit and negotiate opportunities to enhance service delivery Ability to network and build relationships, demonstrating high levels of integrity and loyalty Ability to use initiative and judgement and to drive and deliver change effectively. Good at making things happen, a problem-solving approach An understanding of the requirements and current issues in the NHS and health service providers Ability to work as a team member and autonomously Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions Able to overcome any differences, including difficult and/or complex matters, between all people involved. Punctual and committed to supporting the team effort Flexible, cooperative and motivated An understanding and awareness of confidentiality and its importance Demonstrate personal accountability, emotional resilience and the ability to work well under pressure - confident, assertive and resilient Able to use initiative and work under pressure. Sensitive and empathetic in distressing situations, caring towards other members of the team and patients Ability to work flexibly to work outside of core hours and independently, both as part of a team and as an individual. Self-motivating and able to work with minimal direction. Disclosure Barring Service (DBS) check 3 satisfactory reference replies, including current/last employer
Desirable
Seeks opportunities for personal development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Park Medical Centre
Address Park Medical Centre
Shavington Avenue
Chester
CH2 3RD
Employer's website https://www.parkmedicalchester.co.uk/ (Opens in a new tab)