About this role
Job summary
Bridgewater Surgeries are looking to recruit a reliable, professional and patient-focused GP Receptionist to join our busy and friendly team.
This role is for 30 hours per week, worked over 5 days, with a mixture of morning and afternoon shifts. Shifts are 6 hours long, with:
AM shifts starting at 7:00am PM shifts starting at 1:00pm The role will involve working across all 4 practice sites
This is a busy and fast-paced position with a significant amount of telephone work. The successful candidate will need to be confident managing a high volume of calls while also dealing with patient enquiries at reception and completing administrative duties.
The ideal candidate will:
Have excellent communication and customer service skills Be calm, organised and able to multitask Work well within a team environment Be confident using IT systems Understand the importance of confidentiality and professionalism Previous GP or NHS experience is desirable but not essentialBenefits include:-
NHS Pension Scheme 5 weeks annual leave plus bank holidays Occupational sick pay after qualifying periodTraining and support provided
Main duties of the job
Answering a high volume of patient telephone calls Booking and managing appointments Greeting and assisting patients at reception Processing patient enquiries and administrative tasks Working closely with clinical and administrative teamsMaintaining confidentiality and professionalism at all times
About us
Bridgewater Surgeries is a large, busy GP practice with 4 sites located across Watford.
We are a friendly teaching practice providing care to over 36,500 patients, supported by a team of enthusiastic, multidisciplinary and support staff.
We are looking for a Medical Receptionist with initiative, drive, strong interpersonal skills and good administrative and IT skills to join our team and help us continue delivering high-quality patient care.
Job description Job responsibilities
Job summary:
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Reception
Process appointment requests from patients by telephone and in person. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Handling repeat prescriptions Deal with visits requests ensuring they are entered on computer with the patient records Administration
To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Pulling/filing notes as necessary Photocopying as requestedDealing with post Other Tasks
Clear and stock rooms after surgeries Ensure building security and have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers
Person Specification
Qualifications Essential
Excellent interpersonal skills Team player
Desirable
GCSE grade C or above Full training will be given to applicants with relevant transferable skills
Experience Desirable
Previous experience working in a GP Practice Knowledge of SystmOne clinical system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bridgewater Surgeries
Address Bridgewater House
7 Printers Avenue
Watford
Herts
WD18 7QR
Employer's website https://www.bridgewatersurgeries.nhs.uk/ (Opens in a new tab)