About this role
Job summary
Two part-time positions have arisen for walk in centre receptionists across 4 Liverpool Sites; City Walk In, Smithdown Walk In, Garston UTC and Old Swan UTC. You will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
One post for 16 hours and another for 22.5hours.
You must have excellent inter personal skills, and be able to organise and prioritise their work schedule. You must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . You must also be willing to work across all sites as required.
You will be required to cover sickness and absence. The service is open daily 8am to 8pm including all Bank Holidays and weekends. Shifts are allocated according to service needs.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description Job responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
Sorting and distribution of mail to all departments.
Manage and maintain stock levels and ordering supplies.
Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.
Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
To participate in meetings as required.
To ensure a professional approach to work maintaining confidentiality throughout.
Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe.
Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
Person Specification
Qualifications Essential
GCSE or NVQ2 or equivalent, or equivalent experience
Desirable
Customer Service Qualification
Knowledge/Experience Essential
Proven experience of word processing, spreadsheet, and email software IT Literate Experience of using patient administrative systems Effective communication and interpersonal skills including telephone skills and face to face communication Experience of general administration office skills - filing, photocopying, faxing, note taking Experience of working to conflicting demands and work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule own work Able to work flexibly in accordance with service needs Experience of handling cash/raising invoices relating to patient charges Good organisational skills Ability to work without supervision
Desirable
Demonstrable knowledge of supervising other secretarial/administrative staff
Values Essential
Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented
Skills Essential
Standard keyboard skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Walk in Centres
Walk in Centres
Liverpool
L15 2LQ
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)