About this role
Job summary
NB. PREVIOUS APPLICANTS NEED NOT APPLY
Submit a full CV along with application please
We are looking for a hard-working, punctual, friendly, caring, resillient, patient and calm-natured individual to join our practice team located in Unsworth on the outskirts of Bury.
This is a busy and demanding role working with a fantastic team of people, providing NHS services to our local community in a friendly and caring manner
Main duties of the job
Key responsibilities
Summary of reception / admin tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing, coding and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
About us
We are a friendly practice team comprising of GP Partners, Salaried GP/ARRS GP, pharmacists, nurses, trainee nurse associate, physio, admin and clerical disciplines.
We provide NHS services to patients in the Unsworth community located on the outskirts of Bury
Job description Job responsibilities
Please refer to the Job Description Attached
Key responsibilities
Summary of reception / admin tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
Person Specification
Other Essential
Ability to prioritise workload Reliability & commitment to team working Highly motivated Flexible and responsive to change Enthusiasm Polite and Respectful Team player Willingness to undertake further training Demonstrates the ability to value the opinion of others Ability to work within a pressurised environment maintaining a safe, high standard of quality care
Qualifications Essential
Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English, numeracy and literacy) Communication skills Verbal & Written Ability to use own judgement, resourcefulness and common sense Keyboard & Computer skillsAbility to work without direct supervision and determine own workload priorities Organisational Skills Ability to build and maintain effective working relationships with all member of the practice team Attention to detail Able to use own initiative Telephone skills Ability to have a pleasant and articulate manner
Desirable
Customer Service Qualification NHS administration / reception Communication skills Verbal & WrittenAbility to use own judgement, resourcefulness and common sense Keyboard & Computer skillsAbility to work without direct supervision and determine own workload priorities Organisational SkillsAbility to build and maintain effective working relationships with all member of the practice team Attention to detailAble to use own initiative Telephone skills Ability to have a pleasant and articulate manner
Experience Essential
Working in office environment or demonstrate experience of working with people Experience of using EMIS clinical system Dealing with people face to face and over the telephone Working within primary care Experience of using Microsoft Office software
Desirable
Experience of working in a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Unsworth Medical Centre
Address Unsworth Medical Centre
Parr Lane
Bury
Lancashire
BL9 8JR
Employer's website https://www.unsworthmc.co.uk (Opens in a new tab)