About this role
Job summary
30 + hours needed. Experience of primary or secondary required.
Receptionist/Administration Role
To ensure that the reception area of the Practice runs
smoothly, provides a high level of service to patients, doctors,
Nurses and other members of the Practice team.
Main duties of the job
* Telephone Duties
* Reception Duties
* Filing
* Dealing with prescriptions orders and completion
*General office duties
* Administration (Dependant on experience)
About us
Our 4 single practices; Gosford Green Surgery, Holyhead Surgery, Stoney Stanton Medical Practice and Balliol Road Surgery merged together to form Godiva Group Practice. Our practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team. We were excited to have the opportunity of working together to become even stronger as a wider team.
Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry.
Job description Job responsibilities
Duties and Responsibilities
Duties and Responsibilities
1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Making appointments
11. Handing out prescriptions
12. Ensure outstanding queries are explained and handed over to next shift
13. Respond to needs of doctors and nurses during surgery
14. Collect payments from patients for non-NHS services
15. Deal with general enquiries and complaints
16. Pulling Lloyd George envelopes when requested by doctors
17. Dealing with requests for repeat prescriptions
18. Handing out Prescriptions
19. Dealing with queries relating to repeat prescriptions
20. Input and extract information from Practice computer system
21. Observe health and safety guidelines at all times
22. General housekeeping (e.g. keeping reception and waiting areas tidy)
23. Make refreshments for doctors and other team members, participate in washing
Up
24. Clean and replenish GP surgery rooms
25. Any other reasonable duties as necessary
(dependant on experience)
26. Process Referrals
27. Extract and prepare GDPR requests
Person Specification
Experience Essential
Office experience essential
Desirable
Previous GP Practice/Hospital Experience preferred
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Godiva Group Practice
Address Holyhead Surgery
1 Chester Street
Coventry
CV1 4DH
Employer's website https://www.godivagrouppractice.nhs.uk/ (Opens in a new tab)