About this role
Job summary
The Service Coordinator will play a pivotal role in ensuring the smooth and effective operation of the service. The post-holder will be responsible for coordinating day-to-day administrative functions, supporting service delivery, and maintaining high standards of operational efficiency. Working closely with clinical and managerial teams, the role will ensure that administrative processes are well-organised, responsive, and aligned to service priorities.
The post-holder will oversee designated administrative staff, contribute to the continuous improvement of service pathways, and support the implementation of organisational policies and procedures. They will be expected to use initiative, exercise sound judgement, and manage competing priorities in a busy and fast-paced environment.
This role requires excellent staff-management and HR-related skills, alongside strong communication and organisational abilities. The post-holder must be able to work collaboratively with colleagues across a wide range of disciplines, ensuring effective performance management, supporting staff development, and contributing to a positive and compliant working environment. The Service Coordinator will also act as a key point of contact for internal and external stakeholders, supporting the delivery of a high-quality, patient-focused service.
Main duties of the job
Overall responsibility for supervising and coordinating the clerical and secretarial teams, including direct line management of staff.
Oversight of all clinical activity delivered throughout MSK, ensuring these are well coordinated and all capacity is maximised. Escalate any issues were required with proposed solutions wherever possible.
In conjunction with the Service Manager, Deputy Service Manager and Senior Clerical Officers, maintain, monitor and actively update standard operating procedures for administrative practices across the specialties.
Monitor various reports via Information Services including Breaks in Process, utilisation, missing attendance, overdue reviews and Data Quality. Coordinate any action required to address data quality issues.
Monitor typing position, moving workforce around to maintain service delivery as required.
Support the team to ensure that any administrative errors are minimised and that a culture of learning from mistakes and improving the patient experience is inherent in daily work practices.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications Essential
Degree in a relevant subject, or able to demonstrate equivalent knowledge, training and experience.
Desirable
Relevant management qualifications such as ILM. European Computer Driving License (ECDL)
Experience Essential
Experience of working within a complex multi-disciplinary NHS environment Knowledge and experience of hospital administration processes, including outpatient clinics, MDT, medical daycase and elective procedures. Relevant staff management experience. Experience training other staff members. Demonstrable track record working with relevant NHS targets e.g. 18-week RTT pathways, including validation. Experience developing and maintaining effective working relationships with a variety of professionals across the multi-disciplinary team. Experience communicating directly with patients or the public.
Desirable
Experience working within STH Experience working with STH HR policies Experience investigating incidents reported via Datix Experience handling complaints. Experience of project work/service improvement. Experience of managing data quality, pulling reports, sharing and analysing data. Experience conducting staff appraisals.
Skills and Knowledge Essential
A good standard of IT literacy, including the use of Microsoft Office and Patient administration systems. Demonstrable leadership skills. Excellent written and verbal communication skills. Highly developed organisation skills, including the ability to multitask. Ability to prioritise work of self and across a team. Ability to work well under pressure in a fast-paced environment with changing priorities. Ability to problem solve and deal with issues as they arise. Able to handle and resolve conflict.
Desirable
An understanding of clinical governance Knowledge of Trust policies and procedures
Personal Qualities Essential
Demonstrable commitment to self-development. High level of integrity and professionalism. Uses initiative and quick learner. Flexible approach to work Willingness to travel to other hospital sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Across STH sites
Sheffield
S10 2JF
Employer's website https://www.sth.nhs.uk (Opens in a new tab)