About this role
Job summary
This is a voluntary role.
An exciting opportunity has arisen to join our fantastic team of volunteers in the Voluntary Services Coffee Shop at Barnsley Hopsital, located on the ground floor of the main outpatient department.
The Coffee Shop is well-known amongst staff and our service users for the good-humoured and friendly service our fantastic volunteers provide. Therefore this role is ideal for volunteers who demonstrate a friendly personality and a positive attitude.
The role allows potential volunteers to meet new people and enhance many skills including communication, team-working and overall customer care.
Requirements of the role:
Have excellent customer service skills
Have excellent communication skills
Be organised and reliable
Ability to work in a fast-paced-environment
Willingness to undertake training relating to the role e.g. Food Hygiene
Ability to adhere to policies such as Infection Prevention and Control
The role sits under the remit of the Patient Experience and Voluntary Services team, with the Voluntary Services Co-ordinator providing support and acting as a point of contact for Coffee Shop Volunteers.Current Availability:
Monday: 09:00 - 12:00, 12:00 - 16:00Tuesday: 12:00 - 16:00Wednesday: 09:00 - 12:00, 12:00 - 16:00Thursday: 09:00 - 12:00, 12:00 - 16:00Friday: 12:00 - 16:00
Main duties of the job
Serving beverages, pre-packed sandwiches, toasted teacakes / bread and cakes.
Ensure all displays are stocked.
Checking sell by dates on all items.
Checking and noting temperatures of goods in the display cabinet.
Clearing trays and crockery from the tables.
Ensuring the serving area and chillier cabinet is kept clean and tidy.
Loading dirty crockery into the dishwasher.
Taking clean crockery out of the dishwasher (being aware of the heat).
Wiping surfaces down, putting things away.
Cleaning the Coffee machine at the end of each day.
About us
Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work
We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone
We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation
Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 roles are no longer eligible for sponsorship
The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction
Please note we reserve the right to close positions early
Job description Job responsibilities
Role outline for Coffee Shop Role
Please refer to the attached for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation
Person Specification
Qualifications Essential
Please tell us about any skills or qualifications you feel are relevant to the role in which you are interested (eg communication skills, organisational skills, analytical skills, IT, etc).
Experience Essential
No formal experience is required for the role
Skills and Attributes Essential
Clean, smart appearance, wearing name badge and uniform Excellent communication skills Pleasant, smiling demeanour Polite and courteous to patients and families, staff and colleagues Punctual and reliable Able to work as part of a team Able to use own judgement and remain calm Work under the direction of the Voluntary Services staff Adhere to the principles and importance of confidentiality
Trust Values Essential
In around 100 words please describe what Equality & Diversity means to you and why they are important. In around 100 words please describe what motivates you to do a good job.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barnsley Hospital NHS Foundation Trust
Address Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
Employer's website https://www.barnsleyhospital.nhs.uk (Opens in a new tab)