About this role
Job summary
To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
Main duties of the job
Daily contact with Administration Leader prioritise work for the day/week. Administration duties, printing and photocopying, taking numerous telephone calls and enquiries, responding in a professional manner in line with data confidentiality procedures. Upload all referrals sent into RMC using EPR system to process. Deal with queries from service users, including GPs, patients and their representatives via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.Taking accurate written messages and passing more complex queries on to the relevant staff. Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Provide a telephone answering service for service users and professionals, transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the when required. Upload new patient records, ensuring the relevant information is correct and up to date. Deal with incoming queries to administration team shared mailbox. To validate patient details and demographics in that any changes to patient details are updated on FTB database.. Complete daily closures and complete letters to be sent to service users directing them to correct pathways, provided by the clinical team.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Knowledge and Experience Essential
Computer Literacy Good Telephone Manner Excellent Communicator Understanding of Confidentiality and Data Protection Act
Desirable
Good general level of education - 5 GCSE's including Maths and English Planning and organisational skills Senior Administration experience Ability to work as member of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address FTB Referral Management Centre
5th Floor, 1 Printing House Street
Birmingham
B4 6DF
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)