About this role
Job summary
We are seeking a friendly, reliable, and organised individual to join our team as aReceptionist / Care Co-ordinator, based at Cavendish Medical Practice within the Summerfield Primary Care Centre. This vital role is central to the smooth day-to-day operation of the practice and involves being the first point of contact for patients both in person and over the phone.
Reporting to thePractice Manager, the Receptionist works closely with all staff members and interacts with a range of external contacts including patients, their families, training providers, and external contractors.
Main duties of the job
The successful candidate will be responsible for handling patient enquiries, managing appointments, issuing prescriptions and correspondence, and carrying out a range of essential administrative tasks. In addition, they will contribute to clinical support activities such as chaperoning, and assisting with data input to help the practice meet its quality and performance targets.
Strong communication skills, a commitment to patient confidentiality, and the ability to work well under pressure are key to this role.
The position requires punctuality as it's an 8am start, empathetic friendly character with polite mannerism and ability to multi task. Compliance and completion of all compulsory training which will be offered, including safeguarding.
Flexibility, teamwork, and a patient-focused attitude are essential as the care co-ordinator plays a key role in supporting both clinical and administrative teams to deliver high-quality care.
About us
We are located in the Summerfield Primary Care Centre in Winson Green in the West Locality of Birmingham.
With 2 GP partners who work closely with the Practice Manager in day-to-day communications and weekly management meetings and a committed team of 15 clinical and non-clinical staff.
Our CQC rating is Good
Job description Job responsibilities
To assist in the smooth running of the practice by dealing with patients at the front desk, in person and on the phone and by carrying out administrative tasks as advised by line manager.
Further details can be found in the attached document
Person Specification
Qualifications Essential
GCSE Grade A to C / 4 and above in English and Maths
Desirable
Experience working in NHS, specifically in General Practice Proficient in using EMIS, Docman, ICE, and Accurx systems Skilled in Microsoft Office applications i.e. Word and Excel
Employer details Employer name Cavendish Medical Practice
Address 134 Heath Street
Winson Green
Birmingham
West Midlands
B18 7AL
Employer's website https://www.cavendishmedicalpractice.co.uk/ (Opens in a new tab)