About this role
Job summary
The Practice Manager will be responsible for the operational running of the Practice, ensuring the efficient and effective delivery of high-quality primary care services. Working in close partnership with the Leadership and Management teams, the post holder will help provide visible, compassionate leadership to the entire non-clinical team and act as the principal point of contact for all operational, HR and governance matters.
The Practice Manager will uphold the Practice ethos of caring for our patients and valuing the staff, foster a culture of continuous improvement and accountability, and ensure compliance with all NHS contractual, regulatory and legislative requirements while driving innovation to meet the evolving needs of our patients and the wider health system. The job description and Person Specification for the role are attached.
Main duties of the job
Working with the Leadership and Management teams to develop, implement and monitor the Practices strategic plan and annual objectives. Being aware and contributing to Practice performance against NHS contractual requirements, QOF, Enhanced Services and IIF targets. Lead on business continuity updates and risk management.Ensure the smooth, efficient and safe day-to-day operation of the Practice across all sites.Lead on CQC compliance implementation and premises checks.Oversee staff rotas, annual leave and sickness absence management, always ensuring adequate staffing levels.Ensuring the management of the NHS GMS/PMS/APMS contract and any associated enhanced service agreements.Support the Partners with Practice financial planning, benchmarking and reporting.Act as Caldicott Guardian and Data Protection lead, ensuring compliance with GDPR, DSPT and information governance requirements.Lead on Health & Safety compliance including risk assessments, infection prevention and control, fire safety.Oversee and implement clinical audit programmes and contribute to the development of a quality improvement culture across the Practice with guidance from the Partners.Assist the Digital and Transformation team with ensuring the Practice website and NHS.uk profile is accurate, accessible and up to date.Act as the primary contact for the ICB, NHS England and other external organisations.
About us
Farnham Road Medical Group started as one Practice with two sites and has grown over the years into an outstanding group of three training GP practices that are approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,730 patients. The practice is committed to innovation in providing high-quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician associates, paramedics, MSK practitioners, Mental Health Practitioners, managers, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to try to ensure we meet the demands of Sloughs diverse population.
Our vision is simple: Caring for patients and looking after our staff and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, mentoring, teamwork, communication, problem sharing and solving, support, integrity, fun, training, education, and continued development.
Job description Job responsibilities
Operational Support & Practice Development
Provide strong, visible support across all non-clinical functions of the PracticeWork with the Partners and Management team to develop, implement and monitor the Practice's strategic plan and annual objectivesBeing aware and contributing to Practice performance against NHS contractual requirements, QOF, Enhanced Services and IIF targetsImplement service improvements, innovation and best practice, including digital transformation initiativesLead on business continuity updates and risk managementRepresent the Practice at Practice Manager meetings and other relevant key operational meetings hosted by ICB and other health care partners
Operational Management
Ensure the smooth, efficient and safe day-to-day operation of the Practice across all sitesImplement and audit appointment systems, patient flow, telephone management and access to ensure responsive and effective servicesManage the Practice estate, premises, equipment and facilities, liaising with NHS Property Services and external contractorsSupporting the review and implementation of Practice policies and standard operating procedures (SOPs) to ensure compliance with current NHS guidance and legislationLead on CQC compliance implementation and premises checks
Human Resources & Workforce Management
Assist in defining Job Description or roles advertised, liaise with HR team for recruitment, appraisals and inductionsDevelop and maintain a positive workforce culture aligned with NHS values and the Practice ethosOversee staff rotas, annual leave and sickness absence management, ensuring adequate staffing levels at all timesIdentify training and development needs across the team and facilitate access to appropriate CPD opportunitiesManage operational team leads across Reception, Administration, Prescriptions and other departmentsChampion staff wellbeing, promoting a positive, inclusive and psychologically safe working environment
Finance & Contracting
Work with the Leadership and Finance teams to monitor expenditure and income streams and identifying efficienciesEnsure the management of the NHS GMS/PMS/APMS contract and any associated enhanced service agreementsContribute to submission of all income claims including QOF, Enhanced Services, and Directed and Locally Enhanced ServicesSupport the Finance Team with the payroll process in liaison with the Practice accountant or payroll providerSupport the Finance Team with accounts receivable and payable processes, maintaining accurate financial recordsSupport the Partners with Practice financial planning, benchmarking and reporting
Governance, Compliance & Quality
Support on clinical and non-clinical governance, ensuring robust systems are in place for identifying, managing and learning from significant events and complaintsAct as the Caldicott Guardian and Data Protection lead, ensuring compliance with GDPR, DSPT and information governance requirementsSupport the Complaints team with Practice complaints in accordance with surgery policies and procedures, ensuring timely and empathetic responsesLead on Health & Safety compliance including risk assessments, infection prevention and control, fire safetyWork with the Practice Safeguarding leads to maintain current and compliant safeguarding policies for adults and childrenOversee and implement clinical audit programmes and contribute to the development of a quality improvement culture across the Practice with guidance from the Partners
Information Technology & Digital
Act as Practice System Superuser for the clinical system (e.g. EMIS Web / SystmOne), ensuring effective use and optimal configurationManage the Practice's digital tools including Accurx, NHS App, online triage systems and other patient-facing technologiesAssist the IT team on the roll-out and adoption of new digital systems and tools in line with the NHS digitalisation agenda
Communication & Patient Experience
Maintain effective communication channels across the Practice team, Partners and external stakeholdersLead on patient engagement activities, including the Practice Patient Participation Group (PPG)Manage the NHS Friends and Family Test (FFT), patient surveys and online review processes, acting on feedback to drive service improvementsAct as the primary contact for the ICB, NHS England and other external organisationsOversee the Practice communication strategy including website updates and patient correspondence
Primary Care Network (PCN) & Wider System Working
Work collaboratively with the PCN Clinical Director and management team to deliver network-wide initiativesContribute to the development and implementation of PCN Directed Enhanced Service (DES) work programmesSupport the integration of Additional Roles Reimbursement Scheme (ARRS) staff into the Practice teamParticipate in system-wide meetings and workstreams, representing the Practice's interests constructively and professionally
Person Specification
Experience Essential
Minimum 5 years' senior management or practice management experience within NHS General Practice or Primary Care. Proven knowledge of NHS GMS/PMS contracts, QOF, Enhanced Services and IIF. Demonstrable experience of financial management including budget setting and monitoring. Sound understanding of employment law and HR best practice. Knowledge of CQC regulatory requirements for General Practice. Understanding of information governance, GDPR and DSPT requirements.
Desirable
Experience of PCN working and ARRS staff management. Experience of managing a multi-site practice. Experience with EMIS Web or SystemOne. Knowledge of NHS Pension Scheme regulations.
Qualifications Essential
Educated to degree level or equivalent substantial management experience Evidence of continuing professional development in management or leadership
Desirable
Postgraduate qualification in Health Service Management, Business Administration or equivalent (e.g. AMSPAR) ILM, CMI or CIPD qualification AMSPAR-recognised Practice Manager qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Farnham Road Practice
Address 301 Farnham Road
Slough
SL2 1HD
Employer's website https://farnhamroadpractice.co.uk/index.aspx (Opens in a new tab)