About this role
Job summary
An exciting opportunity has arisen for a Service Development Manager to join the Organ and Tissue Donation and Transplantation (OTDT) Commissioning and Service Development team within NHS Blood and Transplant. The post holder will lead the delivery of complex national service development programmes aligned to the Organ Donation and Transplantation 2030: Meeting the Need Strategy, including National Organ Retrieval Service (NORS) developments.
Working closely with senior clinical and operational leaders (both internally and externally), the role will provide strategic and operational leadership across multidisciplinary projects, ensuring effective planning, stakeholder engagement, governance, performance monitoring and delivery of agreed outcomes. The post holder will operate with a high level of autonomy, influencing at senior level, managing competing priorities, and providing expert input to support the future capacity, capability and sustainability of organ donation and retrieval services.
Main duties of the job
Your main responsibilities will include working as part of the Commissioning and Service Development Team to deliver outputs aligned to strategic and business objectives within the SCORE Programme (Retrieval Technology). You will work closely with senior colleagues, including the Assistant Director UK Commissioning and Service Development and Head of Transplant Development, to support timely implementation of projects.
The role offers significant autonomy, with responsibility for leading initiatives linked to the Organ Donation and Transplantation 2030 Strategy, including developments within the National Organ Retrieval Service (NORS).
You will exercise independent judgement, manage competing priorities, and respond to complex problem-solving requests.
You will be accountable for delivering projects and tasks, demonstrating strong service development knowledge and understanding of organ donation and retrieval services.
A key focus will be supporting delivery of the SCORE Programme, including implementation of the Abdominal Regional Normothermic Perfusion (ANRP) Business Case.
The role requires effective communication and coordination across stakeholders, producing reports and managing tasks across projects, while building strong relationships to support delivery of objectives.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positiv
Job description Job responsibilities
What we offer:
Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life. Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website.
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on Monday 25th May 2026.
The assessment process for this role will include: a single interview with a presentation task to prepare. Interviews are anticipated to be held on 10th/11th June 2026 – subject to confirmation.
Person Specification
Qualifications Essential
Project Management qualification or / and experience. Awareness of current professional issues and developments within organ donation, and the NHS. Qualification in management (ie Masters degree or equivalent clinical qualification Alternatively, significant work experience at a similar level providing expert knowledge in subject field. Demonstrate commitment to own Continued Professional Development (CPD).
Experience Essential
Significant experience of successfully working in a politically sensitive environment. Experience of managing change and influencing medical consultant staff. Broad understanding of the NHS and wider healthcare community.
Employer details Employer name NHS Blood and Transplant
Address England
Capitol Way, Dodworth
Bristol
United Kingdom
BS34 7QH
Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)