About this role
Job summary
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Part Time, 15 hours per week. Permanent post.
The Ophthalmology Failsafe Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.
You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
The ideal candidate will have knowledge and experience of working in a similar administrative environment.
Main duties of the job
To provide an efficient and effective reception service and associated function to all patients accessing services provided by the Trust.
Be the first point of contact in Reception and arrive/depart patients into the department in a professional, friendly manner
Excellent customer service skills, both face to face and on the telephone.
To work as part of a team and alone.
To be able to work under pressure in a busy reception area to meet deadlines/targets
About us
The core hours are 8am until 5pm on a rota basis. You should have the flexibility to meet the needs of the service, covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Job description Job responsibilities
Arrive and depart patients on LE2.2 , ensure all procedure coding is completed and the correct RTT outcome status is completed .
Follow departmental DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on LE2.2.
Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions and book to the correct condition clinics in line with booking protocols.
Populate DNA letters to patients/GPs for non-attendees.
Produce patient/GP clinic letters through Open Eyes following clinical evaluation outcome. Book interpreter/language line and link workers as necessary.
To provide day to day clerical support to the Failsafe Officers /Senior Booking teams.
Follow Health Records Services procedures for adding patients on an Outpatient / Day Case waiting List.
Respond to request for patients who require transport for their attendance at the hospital.
Escalate any patient safety / welfare issues immediately to line manager/supervisors.
Ensure enough stationery is available for the smooth running of the department.
Actively assist in promoting and fostering good working relationships both within and outside the Trust.
Participate in the implementation of new working practices
Person Specification
Qualifications and Experience Essential
English & Maths GCSE Grade 4/C or equivalent experience Customer Service Skills Reception experience
Desirable
Administration Qualification NHS experience in a busy hospital or similar setting Reception experience
Skills Essential
Able to prioritise workload Excellent written and verbal communication skills Able to work as part of a team and alone, using own initiative Ability to work to standards with a good level of attention to detail
Desirable
To work flexible to meet the needs of the Service Medical Records experience LE2 IT system experience Ability to work to deadlines/targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bolton NHS Foundation Trust
Address Waters Meeting Health Centre
95 Waters Meeting Road
Bolton
BL1 8TT
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)