About this role
Job summary
We are a busy GP Surgery based in Batley, with a list size of over 12000 patients. We are looking to recruit a highly motivated, professional individual with excellent Customer Service Skills to join our friendly team as a Receptionist.
Main duties of the job
The role includes dealing with our patients over the telephone and face to face, undertaking administrative tasks, arranging patient transport, and many other tasks that support our patients and the Clinicians.
Experience would be preferred but not essential.
We are looking for a highly motivated individual with excellent customer service and communication skills. Someone who is willing to work as part of a team and can also work on their own initiative.
About us
A busy, forward thinking surgery we pride ourselves on patient care, developing our staff and supporting the community. We have 3 GP Partners, 6 salaried GPs and a large Nursing team, as well as our Admin team. We are also a training practice and have GP trainees.
Job description Job responsibilities
Working between 7am and 6.30pm
Deal with patient enquiries efficiently and courteously whether face to face of by telephone.
Answering phones in a timely manner.
Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.
Liaising with local hospitals, pharmacies and other healthcare professionals as required.
Daily management of tasks and patient notes.
Maintaining patient records and updating contact numbers and addresses as required.
Registering new patients.
Attend mandatory training sessions.
Dealing with any queries from clinicians in a timely manner.
Ensure opening and closing procedures are followed as appropriate.
Any other duties considered appropriate to the post.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Customer service experience
Desirable
Experience of working in a healthcare setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackburn Road Medical Centre
Address Blackburn Road
Birstall
Batley
West Yorkshire
WF17 9PL
Employer's website https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)