About this role
Job summary
Working Part Time: 15 hours per week
The successful applicant will be highly motivated and enthusiastic, previous experience of working in an administrative role is desirable but not essential as training will be given.
Youmust be able to work using your own initiative, but also as part of a team. You will have excellent verbal and written skills, and the ability to communicate effectivelywith staff ofall levels.Organisational skills anda keen eye for accuracy and detail areessential for this role.
Main duties of the job
Maintaining accurate record keeping.
Answer calls from relatives and other MDT members.
General administrative work.
Organising patient transport and liaising with the wider MDT in discharge planning.
Working closely with the team to enhance quality of care for patients.
A friendly and supportive working environment
Excellent holiday entitlements 27 days + bank holidays rising to 33 after 10 years' service (pro rata)
Competitive pension scheme
Staff support, health and wellbeing opportunities & other employee benefits
About us The Trust's services are provided from three locations: o The Countess of Chester Hospital: providing 473 general and acute beds. o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility. o Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualification Essential
Educational qualifications in English and numeracy.
Desirable
IT qualification
Knowledge and Experience Essential
Previous customer service experience
Desirable
Experience of Meditech system Previous NHS/Health Care environment experience
Skills and Abilities Essential
Good Keyboard Skills Provide evidence of excellent communication and organisation skills Ability to prioritise work & work on own initiative
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)